Shop Manager I

U-Haul • Wauwatosa, WI

6d • Onsite

About The Position

The Shop Manager I works under the direction of the Marketing Company President to profitably direct a U-Haul rental equipment repair shop, normally consisting of 15 or more repair shop personnel. The shop performs preventive maintenance and repairs on U-Haul trucks, trailers, and other rental equipment. The manager oversees shop operations and budgets, repair quality and safety, inventory, employee administration, and training. The role also includes performing repairs appropriate to the manager’s capabilities and facility, coordinating specialized subcontracted work, and consulting with the Marketing Company President and U-Haul Technical Center as needed.

The position is located at 11700 W Capitol Dr, Wauwatosa, Wisconsin 53222. Applicants must be legally authorized to work in the United States and must not require employer sponsorship. U-Haul states that, consistent with applicable state law, it will not hire or re-hire nicotine-product users in certain listed states; Wisconsin is not among the states listed.

Requirements

• Must be at least 18 years old.
• Must be able to safely operate a motor vehicle.
• Understand productionizing and be able to implement it.
• Be able to develop specialization of labor and use a qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal-oriented.
• Be familiar with U-Haul Product Standards.
• Be familiar with U-Haul financial guidelines concerning profit and loss, profit sharing, and related matters.
• Must be legally authorized to work in the United States and must not require employer sponsorship.

Responsibilities

• Direct the profitable operation of a rental equipment repair shop and keep operations within budget and applicable Key Result Area standards.
• Direct major preventive maintenance on the rotation truck fleet and standard preventive maintenance on rotation and one-way trucks.
• Direct repairs to trailers, support rental items, general rental items, and other equipment as required.
• Manage parts inventory, including setting minimum and maximum stock levels for accurate inventory control.
• Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and other U-Haul training programs.
• Perform truck and trailer repairs appropriate to personnel capability and facility capacity, including engine, transmission, drivetrain, and van-body repairs.
• Manage sublet vendors performing specialized work, such as collision repairs.
• Ensure U-Haul rental equipment passes a Safety Certification Inspection before release into rental service; perform safety certifications to verify completed work quality.
• Hire, promote, evaluate, train, and discipline shop personnel, up to and including termination.
• Follow repair campaigns and special programs, and maintain applicable quotas or goals.
• Ensure repairs remain within published repair limits or obtain authorization from the U-Haul Technical Center before beginning work that exceeds those limits.
• Ensure equipment is repaired economically and effectively and within established monthly repair budgets.
• Ensure Company funds are promptly remitted to U-Haul International according to established policies.
• Ensure repaired products are of high quality and fully serviceable to support customer satisfaction.
• Consult with the Marketing Company President and U-Haul Technical Center about Company policies and programs and upgrading shop capabilities to meet local repair requirements.
• Comply with U-Haul programs, policies, and procedures, and encourage shop personnel to participate in supported training, including Ford and GMC classes and the JET Program.

Benefits

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation, and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels, and more
• LifeLock identity theft protection
• Savvy consumer-wellness programs
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed