Shop Manager I

U-Haul • Wauwatosa, WI

8d • Onsite

About The Position

The Shop Manager I works under the direction of the Marketing Company President and profitably directs a rental equipment repair shop, normally staffed by 15 or more repair personnel. The manager oversees preventive maintenance and repairs for U-Haul trucks, trailers, and other rental equipment while meeting operating standards and repair budgets. The role also includes managing shop staffing, inventory, training, safety inspections, and vendor work.

The position requires ensuring that equipment meets U-Haul’s safety and quality standards before entering rental service, that repairs follow published limits and company procedures, and that shop personnel receive ongoing training. The manager consults with the Marketing Company President and U-Haul Technical Center on policy interpretation and shop capabilities.

Requirements

• Must be able to safely operate a motor vehicle.
• Understand the concept of productionizing and be able to implement it.
• Develop specialization of labor and use a qualification matrix with shop staff.
• Be familiar with warranty procedures and guidelines and be goal oriented.
• Be familiar with U-Haul Product Standards.
• Follow repair campaigns and special programs exactly and maintain quotas and/or goals.
• Ensure equipment repairs comply with published repair limits or obtain authorization before exceeding them.
• Ensure repairs are economical and effective and comply with monthly repair budgets.
• Ensure quality and total serviceability of repaired products.
• Perform safety certifications.
• Be familiar with U-Haul financial guidelines pertaining to profit and loss concepts, profit sharing, and related matters.
• Comply with U-Haul programs, policies, and procedures.
• Must be 18 or older.
• Must be legally authorized to work in the United States and not require employer sponsorship.

Responsibilities

• Direct the operation of a rental equipment repair shop and its personnel.
• Keep the shop on budget by complying with operating standards within each Key Result Area.
• Direct major preventive maintenance services on the rotation truck fleet and standard preventive maintenance services on rotation and one-way trucks.
• Direct repairs of trailers, support rental items, and general rental items.
• Manage parts inventory, including setting minimum and maximum inventory levels.
• Maintain ongoing educational training through the Joint Efforts in Training (JET) Program and other U-Haul training programs.
• Perform truck and trailer repairs appropriate to staff capabilities and facility resources, including engine, transmission, drivetrain, and van-body repairs; manage specialized sublet work such as collision repairs.
• Ensure U-Haul rental equipment passes a Safety Certification Inspection before release into rental service.
• Hire, promote, evaluate, train, and discipline shop personnel, up to and including termination.
• Follow repair campaigns and special programs, and maintain applicable quotas and goals.
• Ensure repairs remain within published repair limits or obtain authorization from the U-Haul Technical Center before exceeding them.
• Ensure repairs are economical, effective, within monthly repair budgets, and result in quality, serviceable products.
• Promptly remit company funds to U-Haul International according to established policies.
• Perform safety certifications to verify the quality of completed work.
• Consult with the Marketing Company President and U-Haul Technical Center about company policies, programs, and upgrading shop capabilities.
• Comply with U-Haul programs, policies, and procedures, and encourage shop personnel to participate in training, including Ford and GMC classes and the JET Program.

Benefits

• Full medical coverage, if eligible
• Prescription plans, if eligible
• Dental and vision plans
• Registered Dietitian Program, if eligible
• Gym Reimbursement Program
• Weight Watchers, if eligible
• Virtual doctor visits
• Career stability
• Opportunities for advancement
• Valuable on-the-job training
• Tuition Reimbursement Program
• Free online courses for personal and professional development at U-Haul University®
• Business-travel insurance
• You Matter Employee Assistance Program
• Paid holidays, vacation and sick days, if eligible
• Employee Stock Ownership Plan (ESOP)
• 401(k) savings plan
• Life insurance
• Critical illness/group accident coverage
• 24-hour physician available for kids
• MetLaw Legal Program
• MetLife auto and home insurance
• Mindset App Program
• Discounts on cell phone plans, hotels and more
• LifeLock identity theft protection
• Consumer wellness programs, including health-care tips and financial wellness
• Dave Ramsey’s SmartDollar Program
• U-Haul Federal Credit Union membership

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed