Shop Lead - Orlando, FL
About The Position
The Shop Lead supports the team and upholds Dutch Bros’ vision by demonstrating the core values of Speed, Quality, and Service. The role is a resource and voice for shop employees within the management circle and helps the Shop Manager meet operational needs, including managing inventory. The Shop Lead’s primary responsibility is to model and meet the expectations of the Broista and Shift Lead roles, ensuring the crew and shop are equipped to provide each customer with a positive experience. The position also supports crew development, assists with flow checks, serves as a teammate and role model, and follows company policies and procedures. Candidates must have a desire to become a Dutch Bros Operator and demonstrate the leadership expectations specified for the role.
Requirements
- Must have performed a minimum of 10 shifts as a Dutch Bros Shift Lead.
- Must have had no disciplinary action during the past 90 days; disciplinary action is defined as a coaching conversation resulting in formal documentation with signatures.
- Must desire to become a Dutch Bros Operator.
- Must obtain and maintain a Food Handler Permit or Certification as required by state or local regulations.
- Must complete, pass, and maintain mandatory certificates, training, and knowledge tests under Dutch Bros standards and applicable company policies and federal, state, and local regulations.
- Must pass a standard background check and MVR.
- Must have a valid driver’s license and proof of insurance; the position may require driving when necessary.
- Must be available to work a minimum of 37 hours per week and a flexible, changing schedule that may include early mornings, evenings, and weekends.
- Must demonstrate the Broista and Shift Lead levels of leadership expectations, as well as the Shop Lead expectations of consistency, attention to detail, and being hungry, humble, and smart.
- Must be able to meet the stated physical requirements, including prolonged standing and walking, occasional lifting or carrying up to 65 pounds, and frequent wrist and spine movement.
Nice To Haves
- Qualifying candidates may be eligible for relocation compensation if accepting an offer requires them to move.
Responsibilities
- Model and meet all expectations of the Broista and Shift Lead roles.
- Ensure the crew and shop have what they need to provide a positive customer experience.
- Manage inventory and ensure the shop maintains appropriate inventory levels.
- Assist the Shop Manager in developing the crew, including helping with flow checks.
- Be a good teammate and role model.
- Attend mandatory meetings, know available resources, and follow company policies and procedures in the Field Guides and Employee Handbook.
- Perform other duties as assigned.
Benefits
- Free Dutch Bros swag
- Free coffee under the Employee Drink Policy
- Paid volunteer hours
- Employee Assistance Program
- Access to a Financial Wellness Platform
- 401(k) eligibility after one year of employment
- Education Benefit Program after one year of employment
- Employer-paid medical, dental, and vision insurance
- Sick time, as applicable by state law
- Paid time off
- Parental leave, eligible after one year of employment
- Cell phone stipend of $50 per month
- Six paid holidays per year
- Possible relocation compensation for qualifying candidates
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
