Shop Lead Technician

Blanchard Machinery Company•Simpsonville, SC

3d•Onsite

About The Position

The Shop Lead Technician performs inspections, diagnoses, and repairs of heavy equipment and related equipment or components according to established procedures and guidelines. This role leads a team providing mechanical services that meet customer needs and departmental goals. The technician establishes production goals and supervises, trains, and evaluates service employees to support department objectives. The position also performs hands-on equipment troubleshooting, repair, rebuilding, and maintenance; quality assurance inspections; repair-job cost control; parts ordering; and customer communication. The technician may perform Service Supervisor duties during that supervisor’s absence and works overtime as required by workload and customer needs. The job is primarily indoors in a non-climate-controlled environment, often around moving mechanical parts. Work may involve cramped spaces or high places and exposure to small quantities of chemicals, dust, steam, high-pressure water, and high-speed rotating equipment. Personal protective equipment is required where needed.

Requirements

High school diploma or equivalent.
Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Proficiency with current computer software, related hardware, and machine electronic systems.
Quality control analysis skills, including testing and inspecting products, services, or processes and communicating findings.
Operation and control skills for equipment or systems.
Ability to determine the tools and equipment needed for a job.
Knowledge of troubleshooting techniques and proper repair procedures.
Ability to read and interpret electrical and hydraulic schematics and operating and maintenance service manuals.
Organizational and time management skills, including prioritizing work and handling the stress of a fast-paced industry and deadlines.
Ability to work as an enthusiastic, hardworking team player and complete work with minimal supervision.
Strong interpersonal skills and excellent written and oral communication skills.
Professional conduct when representing the company and working with customers.
Strong problem-solving skills, attention to detail, and a high level of accuracy.
Ability to stand, stoop, squat, push, pull, twist, and turn; lift up to 50 pounds unassisted and lift varied weights.
Ability to use a broad variety of tools and machines to maintain, troubleshoot, and repair equipment.
Ability to see, read, and write to complete job responsibilities.
Ability to use a computer and other technology to complete job responsibilities.
Ability to use personal protective equipment as required.

Nice To Haves

10 or more years of experience maintaining, troubleshooting, and repairing diesel equipment.

Responsibilities

Promote a positive work environment and the company’s vision, mission, and values.
Perform all job responsibilities safely and promote a safe and healthy work environment.
Monitor the facilities, tools, and environmental requirements needed to complete work and communicate them to the supervisor.
Model and reinforce company policies and practices, collaborating with other functions.
Achieve labor sales and utilization expectations set by the supervisor or manager to meet team revenue targets.
Perform Service Supervisor duties during periods of the supervisor’s absence.
Troubleshoot and diagnose equipment malfunctions and failures.
Conduct quality control and assurance inspections of completed tasks.
Disassemble and assemble machine components to manufacturer specifications using hand tools, pneumatic tools, and specialized tooling.
Rebuild, repair, recondition, and maintain equipment and components.
Maintain good customer relations, provide support, and communicate customer needs to shop management.
Plan and control the cost of repair jobs.
Complete parts orders and identify parts for return.
Supervise, mentor, and train others on tasks and work behaviors.
Maintain equipment and work areas in clean and orderly condition.
Follow applicable safety policies and comply with company policies, procedures, and standards.
Work overtime as required by workload and customer needs.
Perform other duties as assigned.