Shop Lead Technician

Blanchard Machinery•Simpsonville, SC

About The Position

The Shop Lead Technician performs inspections, diagnoses, and repairs of heavy equipment and related equipment or components, following established procedures and guidelines. As a team leader, this role provides mechanical services that meet customer needs and departmental goals. The position establishes production goals and supervises, trains, and evaluates service employees to support department objectives. It may also perform Service Supervisor duties during that supervisor’s absence. The role involves diagnosing equipment malfunctions, inspecting completed work for quality, rebuilding and maintaining equipment, controlling repair costs, ordering and identifying parts, and communicating customer needs to shop management. The technician provides task- and behavior-oriented supervision, mentoring, and training, and maintains clean, orderly equipment and work areas. Work is primarily indoors in a non-climate-controlled environment, with exposure to mechanical equipment and other workplace hazards. Overtime may be required based on workload and customer needs.

Requirements

High school diploma or equivalent required.
Knowledge of troubleshooting techniques and proper repair procedures.
Ability to read and interpret electrical and hydraulic schematics, operating manuals, and maintenance service manuals.
Organizational and time-management skills, including the ability to set and maintain priorities and handle the stress of a fast-paced industry and deadlines.
Ability to work as an enthusiastic, hardworking team player and complete work with minimal supervision.
Strong interpersonal skills and excellent written and oral communication skills.
Personal discipline to represent Blanchard professionally and meet and work with customers in a professional manner.
Strong problem-solving skills, attention to detail, and a high level of accuracy.
Ability to use computers and other technology to complete job responsibilities.
Ability to stand, stoop, squat, push, pull, twist, turn, and lift varied weights, including up to 50 pounds unassisted.
Ability to use a broad variety of tools and machines to maintain, troubleshoot, and repair equipment.
Ability to see, read, and write to complete job responsibilities.
Ability to use personal protective equipment as required.
Ability to work in cramped spaces and/or at high places.

Nice To Haves

10+ years of experience maintaining, troubleshooting, and repairing diesel equipment.
Extensive knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Proficiency with current computer software, related hardware, and machine electronic systems.
Quality-control analysis skills, including conducting tests and inspections of products, services, or processes and communicating findings.
Operation and control skills for equipment or systems.
Equipment-selection skills, including determining the tools and equipment needed for a job.

Responsibilities

Contribute to a positive work environment and promote BMC’s vision, mission, and values.
Complete responsibilities safely and promote a safe and healthy work environment.
Monitor work-completion requirements, including facilities, tools, and environmental needs, and communicate them to the supervisor.
Model and reinforce company policies and practices, collaborating with other functions.
Meet labor sales and utilization expectations set by the supervisor or manager to support team revenue targets.
Perform Service Supervisor duties during periods of the supervisor’s absence.
Troubleshoot and diagnose equipment malfunctions and failures.
Perform quality-control and quality-assurance inspections of completed tasks.
Disassemble and assemble machine components to manufacturer specifications using hand tools, pneumatic tools, and specialized tooling.
Rebuild, repair, recondition, and maintain equipment and components.
Maintain good customer relations, provide customer support, and communicate customer needs to shop management.
Plan and control the cost of repair jobs.
Complete parts orders and identify parts for return.
Supervise, mentor, and train others in task performance and work behaviors.
Keep equipment and work areas clean, orderly, and in good condition.
Follow applicable safety policies and comply with company policies, procedures, and standards.
Work overtime as required by workload and customer needs.
Perform other duties as assigned.