Shop Forman

Dutch Miller Kia of Charlotte•Charlotte, NC

About The Position

Dutch Miller Automotive is a growing organization that has been in business for over 50 years and is seeking qualified, motivated individuals to join its team. The Shop Forman performs and coordinates automotive repair work, including dispatching incoming work to appropriate technicians and ensuring that work moves through the shop in a way that meets customer expectations. The role also involves diagnosing, maintaining, and repairing vehicle systems, communicating additional service needs and repair estimates, and completing warranty repairs to manufacturer specifications.

Requirements

High school diploma or equivalent.
ASE Certification required.
B-level qualifications, including Diagnostic, Electrical, and Engine Repair.
Dexterity requiring a steady hand and excellent hand-eye coordination.
Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment.
Excellent customer service skills and basic computer competencies.
Positive, friendly attitude and eagerness to improve.
Enjoy working in a dynamic environment.
Ability to collaborate effectively with teammates.
Ability to learn new technology, repair and service procedures, and specifications.
Valid driver's license and clean driving record.

Nice To Haves

2+ years of Service Technician experience preferred.

Responsibilities

Perform work specified on repair orders efficiently and in accordance with dealership requirements.
Test-drive vehicles and test components and systems using diagnostic tools and special service equipment.
Diagnose, maintain, and repair automotive systems, including engines, transmissions, electrical systems, steering, suspension, brakes, and air conditioning.
Communicate directly with the Service Advisor so customers are informed when additional service is needed.
Provide estimates of the time needed for additional repairs.
Execute warranty repairs to manufacturer specifications.
Dispatch incoming work to the appropriate technician.
Ensure the shop workload moves in and out in a way that meets customer expectations.