SHOP FORMAN

Dutch Miller Kia of Charlotte•Charlotte, NC

About The Position

Dutch Miller Automotive is a growing organization that has been in business for over 50 years and is seeking qualified, motivated individuals to join its team. The Shop Forman performs vehicle repair and maintenance work, diagnoses automotive systems, communicates repair needs to Service Advisors, and dispatches incoming work to technicians to keep the shop’s workload moving in and out in line with customer expectations. The position also includes carrying out warranty repairs to manufacturer specifications. The company is an equal opportunity employer and prohibits discrimination and harassment based on protected characteristics under federal, state, or local laws.

Requirements

Two or more years of Service Technician experience preferred.
High school diploma or equivalent.
ASE Certification required.
B-level qualifications, including Diagnostic, Electrical, and Engine Repair.
Dexterity requiring a steady hand and excellent hand-eye coordination.
Mechanical and troubleshooting skills and ability to operate electronic diagnostic equipment.
Excellent customer service skills and basic computer competencies.
Positive, friendly attitude and eagerness to improve.
Enjoy working in a dynamic environment.
Ability to collaborate effectively with teammates.
Ability to learn new technology, repair and service procedures, and specifications.
Valid driver's license and clean driving record.

Nice To Haves

Two or more years of Service Technician experience.

Responsibilities

Perform work specified on repair orders efficiently and in accordance with dealership requirements.
Test-drive vehicles and test components and systems using diagnostic tools and special service equipment.
Diagnose, maintain, and repair automotive systems, including engines, transmissions, electrical systems, steering, suspension, brakes, and air conditioning.
Communicate with Service Advisors about additional services needed and provide estimates of the time required for additional repairs.
Complete warranty repairs to manufacturer specifications.
Dispatch incoming work to appropriate technicians and ensure shop workload moves in and out in line with customer expectations.