Shop Foreman

COMPANY WRENCH LTD•Lakeland, FL

2d•Onsite

About The Position

The Shop Foreman is responsible for the supervision of all functions within the service department for a specific branch. Company Wrench is committed to your career development, and we will be with you every step of the way to enhance your training, education, experience, and overall professional development. Company Wrench is the place for you to reach your career goals while providing the “Cutting Edge of Customer Service” to our valued customers.

Requirements

Excellent Customer Service and communication skills
Strong organizational skills
Strong Leadership Skills
Excellent employee management relations skills
Strong computer and systems knowledge
Ability to prioritize tasks
Strong working knowledge of equipment operations and mechanical functions.
Strong shop floor management knowledge.
Good business acumen.
A solid understanding of pricing principles and discounting effects.
Good understanding of financial reporting principles.
High School Diploma
Experience in heavy, industrial, or over-the-road equipment service operations preferred
Experience dispatching technicians or working as a field service technician

Nice To Haves

Diesel, Technical, or College Degree preferred

Responsibilities

Supervise all functions within the service department for a specific branch.
Ensure the department has all necessary tooling and resources needed to safely and efficiently complete service work.
Develop and act on plans for completing Work Orders.
Maintain departmental objectives and goals. All objectives will be achievable and quantitatively measurable.
Ensure all work is conducted in a safe manner.
Ensure all Company policies and procedures are followed.
Determine repair methodologies and job flows to maximize the effectiveness, efficiency, and customer satisfaction of all service functions.
Ensure all service department vehicles, equipment, and tooling is safe, well maintained, inventoried, tracked, and accounted for.
Ensure all manufacturer warranty procedures are followed and understood such as warranty pictures, documentation, etc.
Perform other tasks as assigned.