Shop Foreman - Hector Turf

Wesco Turf • Deerfield Beach, FL

6d • $34 - $37 • Onsite

About The Position

The Shop Foreman is responsible for providing day-to-day technical leadership to technicians through positive mentoring tactics, including proper diagnostic and repair procedures as outlined in vendor service manuals. This role involves assisting technicians in assessing equipment failures and situations, guiding critical thinking and problem-resolution techniques, and mentoring on policies and procedures. The Shop Foreman will observe daily activities involving equipment repair and maintenance operations to ensure consistent superior service performance, manage inventory and track shared equipment and tools, and ensure the working environment meets customer service needs. This position also requires the completion of repair work, both internal and external.

Requirements

• Requires excellent documentation practice.
• Requires strong leadership skills with good administrative skills.
• Requires strong mechanical background.
• Requires the ability to communicate in a professional and courteous manner to all customers as well as fellow employees.
• Requires the ability to multitask and handle situations responding to the needs of team members.
• Advanced knowledge of Equipment diagnostics, repair, and maintenance processes.
• Ability to communicate effectively (verbal and written); ability to maintain emotional control in stressful situations.
• Must have excellent customer service skills.
• Must have ability to work on multiple tasks simultaneously.
• Minimum High School Diploma G.E.D. or equivalent.
• Training at vocational, technical trade school or training seminars in the Commercial Turf Industry.
• Minimum of five years’ experience in a related field experience.

Responsibilities

• Serve as a lead technician to coach, help and train inside shop technicians.
• Monitor technicians’ work performance to make sure they adhere to quality assurance guidelines, taking precautions to ensure that employees work with safety in mind.
• In conjunction with the team leaders: handle all performance and disciplinary matters, address employee complaints and resolve problems in a timely manner.
• Project a positive image to peers, subordinates, our customers, vendors and to the public by providing quality service and maintaining a cost efficient, productive, safe and customer friendly environment.
• Develop a working knowledge of the Company’s policies and standard operating procedures.
• Attend all required training, conferences, meetings as directed by the management and/or the Company’s various vendors.
• Ensure the Shop is clean and operating safely and in accordance with OSHA, local, state and federal guidelines regarding hazardous materials handling and disposal and our various insurance companies’ procedures.
• Use and train proper use of diagnostic equipment to evaluate mechanical, electrical, hydraulic, and pneumatic breakdowns of equipment.
• Provide daily guidance and direction to all technicians assigned to the service teams.
• Responsible for the technical development of all technicians.
• Develop and conduct training classes as required.
• Routinely inspect all shop equipment and work area to maintain a safe environment for all technicians.
• Assist Director of Commercial Service with implementation of shop policies and procedures through positive example and mentoring of others.
• Assist with development and maintenance associated with new technician training initiatives.
• Assist in recruiting, screening, training, and evaluation of all repair and pre-owned technicians.
• In conjunction with the team leaders: Conduct performance discussions with technicians on expectations and performance, ensuring they meet minimum performance expectations.
• Maintain a standard level of shop productivity through positive mentoring practices.
• Practice safe work habits and use personal protective equipment as required.
• Attend monthly TAC calls and follow up on open cases with vendors on a weekly basis.
• Performs other duties as assigned.
• Respond to all communication in two hours or less.
• When asked/necessary, must be able to keep information confidential.
• Create and /or provide content for SOP’s.

Benefits

• Health Insurance – Medical, dental, vision, and life insurance is available to full-time employees, eligible dependents, and spouses.
• Wellness Program – A comprehensive initiative designed to promote the physical, mental, and emotional well-being of our associates.
• Growth Opportunities – Challenging work assignments, formal and informal training, professional associations, and networking opportunities.
• Competitive Salary – Employees are eligible for a company-wide bonus that is dependent on Wesco meeting our sales goals.
• Monthly incentive program based on performance for Service and Operations departments.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED