Shop Foreman

Penske Automotive Group•Phoenix, AZ

3h•Onsite

About The Position

Mercedes-Benz North Scottsdale, a Penske Automotive Group dealership, is looking for an automotive Shop Foreman to join our team and deliver extraordinary customer experiences. At Penske Automotive Group (PAG), we strive to create a positive and challenging workplace that promotes excellence and achievement, and we aim to deliver the very best experience possible to our customers. We are looking for dedicated and motivated professionals who share that same passion to join our team. Imagine working in a professionally and financially satisfying job where you have the opportunity to make a positive impact on our organization and customers every day. As the Shop Foreman, you will maintain the highest levels of quality and productivity in the service department to ensure vehicles are serviced and repaired properly for a superior customer experience.

Requirements

Genuine interest in providing an exceptional customer experience.
Friendliness, enthusiasm, reliability, with a positive "team-player" attitude.
Excellent communication, interpersonal and organizational skills.
Strong work-ethic with the ability to work in a fast-paced, results-driven environment.
Attention to detail with the ability to make complex decisions in a timely manner.
Safe working knowledge of shop tools and equipment.
Proficient knowledge of dealership's computer systems.
Time Management skills and ability to prioritize.
Ability to effectively lead a team to achieve departmental and organizational goals.
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.
Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
Ability to apply concepts of basic algebra and geometry.
Exceptional attention to detail.
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions.
Ability to work independently and to carry out assignments to completion within parameters of instructions given, prescribed routines, and standard accepted practices.
Ability to interact well with others.
Works well in a team environment.
Able to work with a diverse group of people and be a positive influence on departmental morale.
High school diploma or equivalent.
Two to three years of service experience or equivalent combination of education and experience.
Valid Driver's License with clean driving record.

Nice To Haves

2-5 years of supervisor experience preferred.
Master Level credentials (e.g., ASE certification).
Factory Training Credentials.

Responsibilities

Maintain the highest levels of quality and productivity in the service department.
Ensure vehicles are serviced and repaired properly for a superior customer experience.
Actively assist service technicians with diagnosis and repair of vehicles.
Personally inspect all major repair jobs for proper completion.
Meet with group leaders and management to review performance and administrative matters.
Coordinate and conduct on-going training for service technicians.
Set goals based on individual skill levels.
Create an environment for high productivity through motivational leadership.