Shop Foreman
Kenworth Louisiana•Shreveport, LA
•Onsite
About The Position
Responsible for running an efficient service shop; monitors work activity, works with techs to ensure jobs stay on schedule. Oversee safety and shop equipment, and enforces rules and regulations associated with the job site.
Requirements
- At least five (5) years working in KWLA or equivalent shop as a tech
- A Classification or equivalent technician level
- Must display excellent leadership, operational, and communication skills
- Must have a positive, can-do attitude
- Must have strong work ethic and commitment to extra hours when needed
Nice To Haves
- CDL preferred
Responsibilities
- Ensures units are triaged, courtesy inspection performed within 2 hours and repair plans are communicated to customers by management team.
- Ensure case documentation within the Paccar Service Management tool is maintained
- Ensure case flow is maintained from shop to parts and front office by techs.
- Ensure case compliance directed by KWLA & OEM for diagnostics and troubleshooting
- Oversee job completion to include core and parts returns and warranty parts
- Ensure technician-requested repairs and parts are reviewed and validated for necessity, proper diagnosis, and alignment with the approved repair plan.
- Monitor each technician's work habits and ensure we are enabling them to be efficient
- Assist manager with shop meetings as needed to discuss operations and/or problems that arise
- Services as a liaison with factory representatives
- Assists the staff in giving firm estimates on costs and time requited for repairs and maintenance
- Handles after hour service calls as needed for your team
- Maintains the highest possible standards of workmanship
- Assist service management in hiring, training, motivating all techs in our shop.
- Assists Service Manager with training plans for techs required by manufactures/suppliers
- Develops systems to check for quality of workmanship and jobs performed. Leads quality control inspection
- Strives for teamwork and harmony with other departments
- Maintains a repair order system that follows the "three C's"; complaint, cause and correction
- Maintains accurate records and ensures warranty parts retention and downloads
- Works with parts department to ensure proper parts orders and delivery to shop meets standards
- Other duties as assigned
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
