Shop Dispatch Coordinator

Lithia & Driveway • Medford, OR

7d • $19 - $29 • Onsite

About The Position

The Shop Dispatch Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments.

Requirements

• Strong attention to detail
• Excellent communication skills
• Time management and organizational skills
• Well-developed computer skills including Excel, Word and PowerPoint required
• Understands the complexity of online retail

Responsibilities

• Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub
• Responsible for setting appointment time and status in Scheduling, CRM and TMS program
• Keeps customer informed on delivery status
• Follows up with customer post-delivery to ensure complete satisfaction
• Escalates post-delivery customer concerns to appropriate department
• Responsible for pre-delivery vehicle readiness between selling location and fulfillment center

Benefits

• Medical, Dental and Vision Plans
• Paid Holidays & PTO
• Short and Long-Term Disability
• Paid Life Insurance
• 401(k) Retirement Plan
• Employee Stock Purchase Plan
• Lithia Learning Center
• Vehicle Purchase Discounts
• Wellness Programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed