Shop Dispatch Coordinator
About The Position
The Shop Dispatch Coordinator is part of the Driveway fulfillment team. They are responsible for fulfillment coordination between customers and fulfillment centers. Dispatch teams are aligned into Shop or Sell segments. Driveway.com is where car buying and selling meets convenience—with no haggling, no pressure, and no leaving your couch. The definition of Auto Done Easy! We’re the digital retail arm of Lithia & Driveway (LAD) and we’re on a mission to make car ownership easy, transparent, and dare we say... enjoyable. Backed by a network of nearly 300 dealerships across the U.S, Driveway blends the best of tech and human touch to deliver a smarter, smoother experience. We’re big on innovation, big on people, and always driving forward. Come ride with us!
Requirements
- Strong attention to detail
- Excellent communication skills
- Time management and organizational skills
- Well-developed computer skills including Excel, Word and PowerPoint required
- Understands the complexity of online retail
Nice To Haves
- Does the right thing, takes action and adapts to change
- Self-motivates, believes in accountability, focuses on results, makes plans and follows through
- Believes in humility, shares best practices, desires to keep learning, measures performance and adapts to improve results
- Thrives on a team, stays positive, lives our values
Responsibilities
- Coordinates deliveries between Driveway customers and fulfillment centers including OOM, Store, and Hub
- Responsible for setting appointment time and status in Scheduling, CRM and TMS program
- Keeps customer informed on delivery status
- Follows up with customer post-delivery to ensure complete satisfaction
- Escalates post-delivery customer concerns to appropriate department
- Responsible for pre-delivery vehicle readiness between selling location and fulfillment center
Benefits
- Competitive pay
- Medical, Dental and Vision Plans
- Paid Holidays & PTO
- Short and Long-Term Disability
- Paid Life Insurance
- 401(k) Retirement Plan
- Employee Stock Purchase Plan
- Lithia Learning Center
- Vehicle Purchase Discounts
- Wellness Programs
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
