Shop Controller

Richwil Truck Centre - Jacksonville•Jacksonville, FL

32d•Onsite

About The Position

Richwil Truck Centre Ltd. is currently seeking a responsible, highly-motivated individual to join our ever-growing service department in Woodstock, and fill the new Shop Controller position. This position provides critical support to the service manager in overseeing the service department’s efficient operations.

Requirements

Excellent communication skills
Good organizational skills
Good computer skills
Dedicated to customer satisfaction
Knowledge of Microsoft Office
A problem solver

Nice To Haves

Experience as a diesel/automotive technician considered an asset
Previous experience in managing or supervising a team is considered an asset
Previous experience working in a service department is preferred
CDK/ADP software knowledge is considered an asset

Responsibilities

Assisting the Service Manager by supporting the shop foreman in daily operations and strategic planning, and developing/implementing operational policies and procedures to enhance efficiency and productivity
Assist in managing, supervising and monitoring the service team’s performance by providing guidance, training, and mentorship to enhance their skills and knowledge
Engaging with customers to better understand their concerns, service requirements, and expectations while assisting in resolving customer inquiries, complaints and issues in a timely manner to maintain customer satisfaction
Provide technical support and expertise to technicians during complex repairs or troubleshooting by collaborating with technicians to ensure accurate diagnostics, efficient repairs, and effective utilization of technical resources
Compliant with safety regulations and company policies to maintain a safe working environment for all employees. Promote adherence to safety protocols, equipment handling, and relevant industry standards within the service department