Shoe Sales Associate - Full Time

Belk•Gallatin, TN

About The Position

The Sales Associate delivers a positive customer experience by providing excellent service, building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This hourly role supports sales and store key metric performance, maintains merchandise presentations, and works with store operations teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and satisfaction. The role includes engaging customers with personalized service, recommending products, handling transactions and customer concerns, maintaining selling areas and merchandise presentation, and supporting store operations. Associates use training and feedback to develop product knowledge and selling skills, stay current on products and promotions, and follow asset protection, safety, and security procedures.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform in the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and lift, carry, and move at least 40 lbs.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
Apply suggestive selling techniques and offer product recommendations to meet customer needs and drive sales.
Build genuine relationships with customers to foster loyalty and repeat business.
Process transactions accurately and efficiently.
Handle customer inquiries, returns, and concerns professionally, promptly, and with care.
Maintain visually appealing selling areas, merchandise presentation standards, accurate signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and resources, and embrace feedback to improve product knowledge, selling skills, and performance.
Stay informed about products, promotions, policies, and store events to provide accurate customer information.
Contribute to a positive store culture by building connections with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations by assisting with store fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk minimization in the assigned area.