Shoe Sales Associate - Full Time

Belk•Lynchburg, VA

About The Position

The Sales Associate delivers a positive customer experience by providing excellent service through building relationships, assisting with merchandise selection, making product recommendations, and processing transactions. This hourly role drives sales and store key metric performance, maintains merchandise presentations, and works closely with store operations teams to meet store objectives. The Sales Associate promotes a friendly store environment that builds customer loyalty and satisfaction. The role includes welcoming and assisting customers, recommending products, processing transactions and addressing customer concerns. The associate also maintains selling areas and merchandise presentation, supports store operations and fulfillment, and follows asset protection, safety, and security procedures. The position requires flexibility to work nights, weekends, and holidays based on business needs, as well as regular movement throughout the store and the ability to lift, carry, and move at least 40 pounds.

Requirements

Dedication to customer service and a drive to achieve store objectives.
Skills and experience to perform the role and a commitment to continuous learning.
Ability to take ownership of assigned tasks and contribute to store success.
Strong communication skills.
Comfort with technology, including smartphones, tablet computers, and Windows-based operating systems.
Availability to work a flexible schedule based on business needs, including nights, weekends, and holidays.
Ability to regularly move around all store areas and remain accessible to customers.
Ability to bend, reach, and stretch for products, and to lift, carry, and move at least 40 pounds.

Responsibilities

Demonstrate ownership and initiative in achieving personal goals, store objectives, and daily priorities.
Greet, engage, and assist customers warmly, creating a welcoming environment and providing personalized service.
Use suggestive selling techniques and make product recommendations to meet customer needs and drive sales.
Build genuine relationships with customers to foster loyalty and repeat business.
Process transactions accurately and efficiently, and handle customer inquiries, returns, and concerns professionally and promptly.
Maintain selling areas, merchandise presentation standards, signage, fitting rooms, and cleanliness through daily recovery and stock replenishment.
Use training tools and feedback to improve product knowledge, selling skills, and performance; stay informed about products, promotions, policies, and store events.
Contribute to a positive store culture by connecting with teammates, sharing knowledge, and celebrating individual and team achievements.
Support store operations by assisting with fulfillment, pricing, promotional sets, product placement, and other assigned tasks.
Follow asset protection procedures, safety guidelines, and security protocols to support shortage control, inventory accuracy, and risk reduction in the designated area.