SHOC Case Manager

Volunteers of America North Louisiana•Shreveport, LA

13d•Onsite

About The Position

Volunteers of America North Louisiana is a faith-based, nonprofit organization dedicated to providing opportunity, promoting dignity, and inspiring change through personalized housing, health, and human services. We serve children and families, veterans, individuals with disabilities, and senior adults. Our agency has grown to operate 40 programs addressing pressing community issues, integrating compassion with effective programs. We aim to give hope to thousands of people annually and foster a collaborative culture that offers challenging, stimulating, and rewarding opportunities for personal and professional growth.

Requirements

High school diploma or GED.
Current CPR/First aid certification required or obtain upon hire.
Current valid driver’s license with acceptable driving record.
Automobile liability insurance that meets minimum requirements.

Nice To Haves

Bachelor’s degree in social work or related field preferred.
Two (2) years of experience in human services field preferred.
Experience working with homeless or vulnerable populations preferred.

Responsibilities

Conduct needs assessment with client upon intake and update as needs change.
Develop, in collaboration with the client, a comprehensive service plan with achievable goals, reviewed and modified according to agency guidelines and state licensing/certification requirements.
Share service plans with Residential Trainers to ensure comprehensive client services.
Provide advocacy for obtaining services both in-house and in the community.
Assist clients in obtaining resources such as SSI, SNAP, etc.
Provide training to clients based on service plan goals, including money management, personal hygiene, grocery shopping, housekeeping, meal preparation, laundry skills, and community integration, in collaboration with Residential Trainers.
Document services and training provided in Service Point HMIS/LSNDC and client’s file daily, adhering to agency guidelines and HUD requirements.
Communicate necessary information for client well-being via shift logs, including medication changes, missed medication, behavioral observations, and service plan changes. Shift logs will be reviewed daily.
Plan and conduct structured activities for participants in conjunction with the Program Director and/or Residential Trainer.
Ensure clients attend medical appointments as scheduled, in conjunction with the Residential Trainer.
Take appropriate steps to ensure medical attention is received in case of illness or injury, and report all illnesses or injuries to the Program Director or supervisor on call.
Coordinate medication refills in a timely manner, with Case Manager assistance if the Residential Trainer cannot obtain the refill.
Transport clients to appointments or social events as needed.
Participate in safety drills.
Complete critical incident reports as needed and follow policy for reporting.
Liaise with client’s family or next of kin, notifying them of changes or concerns with the client, and document issues brought by client and/or family.
Maintain client confidentiality per HIPAA standards.
Identify and manage crises, contacting supervisor for needed support and guidance.
Identify and report maintenance issues to the Property Manager.
Develop and maintain positive relationships with agency staff members, outside agencies, and the local community.
Attend staff trainings and meetings as required by VOANLA.
Work on special projects as assigned.