Shipping Supervisor

Bergen Logistics•Kennesaw, GA

About The Position

The Shipping Supervisor coordinates shipping activities and supervises the shipping team to ensure timely, accurate, and efficient delivery of goods to customers. The role monitors productivity and shipping quality, maintains compliance with applicable regulations and standards, manages carrier relationships, and works with the Warehouse Manager and other departments to support smooth operations. The supervisor leads, trains, and mentors shipping associates, sets team performance targets, and promotes a safe, collaborative work environment.

Requirements

Previous experience in a similar role, preferably in a 3PL environment or the logistics industry.
Two to five years of related warehouse experience is desirable.
Previous experience as a team leader or supervisor is preferred.
Knowledge of shipping regulations, laws, and procedures, such as OSHA and Hazmat requirements.
Microsoft Office experience, including Excel, Outlook, PowerPoint, and Word, is preferred.
Ability to communicate through reading, writing, and speaking; some fluency in English is required.
Ability to perform basic mathematical functions.
Excellent leadership and supervisory skills, including the ability to motivate and develop a team.
Effective problem-solving and decision-making skills, with a focus on continuous improvement.
Ability to work overtime as business needs dictate.
Ability to lift or move objects weighing 10–30 lbs regularly and, occasionally with team support, objects weighing more than 30 lbs.
Ability to stand and walk for extended periods, including climbing stairs.
Ability to bend, stoop, squat, and kneel frequently to retrieve and stock products at various heights.
Ability to climb ladders or stairs as needed to access products on higher shelves.
Ability to perform repetitive tasks such as packing, sorting, or labeling efficiently and attentively.
Ability to tolerate fluctuations in facility temperatures and occasional high-noise environments.
Alignment with Bergen’s How We Work Together Principles: investing in people development, creating a safe environment, treating others with respect, teamwork, trust, passion for work and clients, communication, and accountability.

Nice To Haves

Two to five years of related warehouse experience.
Previous experience as a team leader or supervisor.
Experience with Microsoft Office, including Excel, Outlook, PowerPoint, and Word.

Responsibilities

Plan and coordinate shipping activities for timely and efficient product delivery.
Ensure timely routing and vendor shipping compliance.
Run reports, such as aged reports, to monitor productivity.
Conduct accuracy and quality audits by verifying product quantity and quality.
Set performance targets and KPIs for the shipping team and monitor progress.
Identify and implement process improvements to increase efficiency and reduce errors.
Coordinate with the Warehouse Manager and other departments to support communication and collaboration.
Ensure compliance with relevant regulations and standards, including safety and hazardous-material handling requirements.
Manage carrier relationships and request freight quotes.
Enforce safety protocols and best practices for shipping associates.
Lead, train, and mentor associates so they understand their roles, follow procedures, and meet productivity goals.
Promote teamwork, effective communication, and a positive work environment.
Conduct monthly Efficiency Feedback Reviews (EFRs) and provide staff feedback and coaching.