Shipping Manager

Case Systems / BOSTONtec•Midland, MI

7h•Onsite

About The Position

The Shipping Manager is responsible for leading all shipping and outbound logistics operations to ensure the timely, accurate, and cost-effective delivery of products to customers and end users. This role provides strategic direction and day-to-day leadership for the Shipping Department, overseeing Shipping Team Leaders, Logistics Specialists, and Shipping Operators. The Shipping Manager collaborates cross-functionally with Production, Scheduling, Materials, and Account Management teams to align shipping activities with production schedules and customer expectations. This position drives continuous improvement, ensures safety and quality standards are met, and is accountable for overall department performance.

Requirements

Bachelor’s degree in Business, Supply Chain, Operations Management, or related field preferred
5+ years of experience in shipping, logistics, manufacturing, or related operations
2+ years of leadership or supervisory experience preferred
Experience working with carriers, 3PLs, and international shipping operations
Knowledge of import/export regulations, customs compliance, and shipping documentation a plus
Strong knowledge of shipping processes, logistics coordination, and warehouse operations
Excellent leadership, communication, and interpersonal skills
Strong organizational, problem-solving, and decision-making abilities
Ability to manage multiple priorities in a fast-paced environment
Experience with MRP/ERP systems and proficiency in Microsoft Office (Excel, Word, Outlook)
Superior attendance, reliability and work performance records.
Ability to work extra hours as the job requires.
Experienced with production planning software and proficient in the use of personal computers, the Internet, Word, Excel, and Outlook applications.

Responsibilities

Provide leadership, direction, and coaching to Shipping Team Leaders, Logistics Specialists, and Shipping Operators
Establish clear expectations and ensure accountability for performance, safety, and quality standards
Conduct Job Performance Evaluations (JPEs), provide feedback, and manage disciplinary or corrective actions as needed
Foster a culture of teamwork, respect, and continuous improvement
Oversee daily shipping operations, including scheduling, loading, and outbound logistics coordination (domestic and international)
Manage relationships with carriers, freight forwarders, 3PLs, and customs brokers
Ensure all products are shipped accurately, on time, and in accordance with customer requirements
Coordinate carrier selection, delivery schedules, and shipment logistics
Monitor and optimize shipping processes, workflows, and dock activity to maximize efficiency and throughput
Ensure proper documentation, including bills of lading, packing lists, and tracking information
Collaborate closely with Production, Scheduling, Materials, and Account Management to align shipping priorities with production output and customer deadlines
Communicate shipping status, delays, and schedule changes to internal teams and stakeholders
Support rapid response and priority shipments to meet customer demands
Ensure compliance with all company, federal, and state safety regulations and policies
Promote and enforce Lean Manufacturing and 6-S standards within the department
Monitor quality standards to ensure products are shipped correctly and without damage
Maintain a safe, clean, and organized work environment
Monitor department metrics including on-time delivery, productivity, accuracy, and safety
Identify opportunities to improve processes, reduce waste, and increase efficiency
Assist in freight optimization and cost reduction strategies
Help us build systems and capabilities that scale as fast as our growth
Lead or participate in Lean initiatives and continuous improvement efforts
Develop and implement process improvements to enhance operational performance
Develop staffing plans and allocate resources to meet production and shipping demands
Assist in budgeting, cost control, and evaluation of freight and carrier programs
Maintain accurate records and generate reports related to shipping performance and operations
Participate in planning meetings and support strategic initiatives
Work in an extremely safe manner, following all safety rules and regulations.
Support and uphold the company’s values – Teamwork, Integrity, Positive Attitude, Achievement and Growth.
Develop teamwork by establishing and maintaining effective working relationships with all employees and business contacts.
Exhibit respect and truthfulness in every interaction, while doing what we say we’ll do.
Work with enthusiasm, remain optimistic, and seek innovative solutions to problems.
Work with focus, discipline and a sense of urgency to accomplish personal, professional and company goals.
Demonstrate an intolerance for complacency and fearlessly pursue new opportunities and innovations.
Understand, embrace and adhere to the principles of continuous improvement.
Maintain an acceptable attendance record.
Perform other duties as assigned.