Shipping & Mailing Coordinator

University of Wisconsin Milwaukee•Glendale, WI

3d•Onsite

About The Position

The Department of Facilities, Planning and Management is committed to promoting respect and civility in the workplace. Our staff serves as role models by practicing exemplary behaviors when working with customers, fellow faculty and staff members, students, and visitors. The mission of the department is to provide a safe, sustainable, and accessible physical environment that supports learning, research, working, living, and recreation. The organization supports the academic and strategic objectives of the University of Wisconsin-Milwaukee with commitment and pride in everything they do.

Requirements

Evidence of ability to lift and move objects up to 40 lbs.
Willingness to operate (or learn to operate) a box truck
Must possess a valid Wisconsin Driver license (or other such valid operator’s permit recognized by the Wisconsin Department of Transportation) and be able to meet or exceed the minimum requirements for driving on state business
Ability to work outside in extreme weather conditions

Nice To Haves

Experience in a customer service position
Experience using hand trucks, electric pallet jacks or similar equipment

Responsibilities

Coordinates and executes shipping and mail services for a unit including inventory management and distribution, mail and package receipt and delivery, and shipping and/or delivery of packages for the UW-Milwaukee campus with an emphasis on superb customer service.
Oversees incoming and outgoing shipments. Responsible for (package/mail) inventory management and distribution, mail and package receipt and delivery, and shipping and/or delivery of packages and freight.
Utilizes standard machinery and equipment to load, unload, and transport freight and materials
Sort, deliver, pick-up regular and intercampus mail.
Pick up USPS mail and supplies at the Central US Post Office
Maintains records and manifests regarding incoming packages, location, and date of delivery
Use handheld scanner to produce barcoded delivery confirmations
Use MS Excel to enter data for barcoding program
Prepare mail permits, present for inspection, and complete.
Determines policies and procedures related to mail and package receipt and delivery
Use meter machines to process outgoing campus mail
Reference postage charts to record proper postage for departmental chargebacks.
Compares identifying information and counts, weighs or measures items outgoing or incoming shipments to verify information against bills of lading, invoices, packing slips, address labels and other records
Process packages with Computerized shipping software for all couriers
Prepare customs forms for international packages
Use mailing lists to process multi-package postage
Run reports from shipping software for monthly billing
Troubleshoots shipping issues and customer complaints
Process notifications and assist in customer communications for delivery and pick ups
Investigate and troubleshoot lost or misdirected mail items.
Check group email to help customers find packages and answer questions
Other Duties as Assigned
Training and guiding student workers
Support Stores and Work Order Center to meet operational needs