Shipping & Logistics Manager

Radwell International•Willingboro, NJ

1d•$80,000 - $89,000•Onsite

About The Position

Radwell International is seeking an experienced and results-driven Shipping & Logistics Manager to lead our shipping operations and logistics team at our global headquarters. This position plays a critical role in ensuring products are shipped accurately, efficiently, and on time to customers worldwide while supporting all Radwell branch locations with their shipping and logistics needs. The ideal candidate is a hands-on leader with strong logistics expertise, a passion for process improvement, and a proven ability to build high-performing teams. This role offers the opportunity to make a direct impact on customer satisfaction, operational efficiency, and company growth while managing a vital function within our organization.

Requirements

Previous leadership experience within shipping, logistics, transportation, distribution, or warehouse operations
Strong understanding of domestic and international shipping processes
Experience managing freight operations including LTL, Truckload, parcel, and carrier services
Proven ability to lead, develop, and motivate teams
Strong organizational skills and ability to manage multiple priorities simultaneously
Customer-focused mindset with a commitment to operational excellence
Exceptional problem-solving and decision-making abilities
Ability to thrive in a fast-paced, deadline-driven environment
Strong attention to detail and commitment to accuracy
Ability to build effective relationships with carriers, suppliers, and internal stakeholders
Strong logistics and transportation management knowledge
Experience working with shipping software, carrier systems, and logistics tools
Strong computer proficiency and reporting capabilities
Excellent communication and interpersonal skills
Ability to analyze operational metrics and identify process improvements
Strong problem-solving and troubleshooting abilities
Ability to multitask and prioritize competing demands
High attention to detail and organizational skills
Knowledge of parcel, freight, and international shipping requirements
Strong leadership, planning, and project management capabilities

Nice To Haves

High School Diploma or equivalent preferred
Previous management or supervisory experience preferred
Distribution, transportation, warehouse, or supply chain experience strongly preferred

Responsibilities

Lead and manage all daily shipping and logistics operations to ensure customer orders are shipped accurately and on schedule
Supervise, coach, and develop a team of 6-8 shipping professionals while fostering accountability and operational excellence
Support all Radwell branch locations with shipping, freight, and logistics-related needs
Maintain strong working relationships with shipping carriers including FedEx, UPS, DHL, USPS, and freight providers
Oversee domestic and international shipping operations to ensure compliance and efficient delivery performance
Manage inbound and outbound LTL and Truckload freight shipments
Ensure all products, parts, and components are packaged, labeled, documented, and billed correctly before shipment
Coordinate carrier pickup schedules and maintain shipment timelines to meet customer expectations
Partner with Sales, Operations, Inventory, and other departments to resolve shipping issues, support order changes, and prioritize customer needs
Monitor shipment activity and proactively resolve delivery delays, transportation issues, and service disruptions
Manage shipping damage claims and maintain accurate supporting documentation
Oversee shipping returns and implement corrective actions when necessary
Manage shipping supply inventories and vendor relationships to ensure uninterrupted operations
Maintain a clean, organized, and efficient shipping environment
Analyze operational performance and identify opportunities to improve efficiency, customer service, and shipping accuracy
Perform additional duties and projects as assigned