Shipping & Logistics Coordinator

Banknote Corp of America•Browns Summit, NC

8d•Hybrid

About The Position

The Shipping & Logistics Coordinator is responsible for the planning, coordination, and execution of all incoming and outgoing shipments. This role serves as the central point of coordination between internal departments, customers, vendors, and transportation providers, ensuring shipments are delivered accurately, on time, and in accordance with required handling, security, and documentation standards. The position manages the full shipment process from planning through delivery, including scheduling, communication, documentation, and issue resolution. This role requires strong organization, attention to detail, and the ability to manage multiple priorities in a fast-paced and changing environment.

Requirements

Strong written and verbal communication skills
Strong problem-solving skills
Ability to manage multiple priorities in a fast-paced environment
3+ years of experience in shipping, logistics, transportation coordination, warehouse operations, or a related field
Experience coordinating shipments or deliveries using outside service providers
Working knowledge of standard shipping documentation and tracking processes
Proficiency in Microsoft Office (Excel, Outlook, or similar tools)
Strong attention to detail and accuracy
Ability to communicate effectively with internal teams, vendors, and customers
Strong team player with the ability to work independently

Nice To Haves

Experience working in a manufacturing, production, or regulated environment
Experience handling shipments with special requirements (such as secure handling or time-sensitive delivery)
Experience with international shipments or working with shipping systems

Responsibilities

Plan, schedule, and coordinate shipments to meet customer delivery requirements
Build and maintain shipping schedules based on production timing, inventory availability, and customer commitments
Adjust shipment schedules as priorities or conditions change
Arrange transportation using a variety of methods, including internal delivery resources, third-party transportation providers, parcel and courier services (such as FedEx, DHL, or similar), and shipments requiring secure handling or controlled transportation
Coordinate shipments that require specific handling, security measures, or customer-defined requirements, ensuring all expectations are met prior to release
Communicate directly with customers to confirm shipment availability and readiness, validate shipping and delivery timelines, provide updates on shipment status, delays, or changes, and serve as a point of contact for shipment-related inquiries
Coordinate incoming deliveries from vendors tied to purchase orders, manage daily delivery schedules, and communicate with vendors and internal teams to confirm delivery details and resolve issues
Prepare and manage shipping documentation, including bills of lading, packing lists, and shipment records
Verify shipment contents, quantities, and labeling prior to release
Ensure all required documentation and approvals are completed before shipments leave the facility
Ensure shipments meet required handling, security, and documentation standards
Coordinate shipments that require additional controls, approvals, or verification prior to release
Maintain accurate records for tracking, reporting, and audit purposes
Track shipments and provide updates to internal teams and customers
Identify and resolve shipping issues such as delays, scheduling conflicts, or documentation errors
Respond to time-sensitive changes and adjust plans as needed
Support shipments that require international coordination, including documentation and communication with service providers
Assist in resolving issues related to customs or delivery delays
Identify opportunities to improve shipping coordination, communication, and efficiency
Follow all safety, ethics, and security policies
Perform other duties as assigned by management