Shipping Lead

Pro Coffee Gear•Austin, TX

2d•Onsite

About The Position

Pro Coffee Gear is a fast-growing ecommerce and wholesale distributor of commercial and home espresso equipment, serving cafés, roasters, restaurants, and home baristas. The Shipping Lead owns outbound fulfillment at the Austin warehouse, ensuring orders move accurately and on time from picking and packing through carrier handoff. This role establishes packing standards for espresso machines and other fragile equipment, coordinates shipping and freight, supports returns and inventory workflows, and trains warehouse teammates on shipping procedures.

Requirements

Minimum 2 years of warehouse or fulfillment experience.
Proficiency with warehouse management systems and shipping software.
Strong attention to detail.
Ability to work in a fast-paced environment.

Nice To Haves

Forklift certification.

Responsibilities

Own the daily outbound schedule and ensure orders ship on time.
Manage carrier pickups and freight bookings.
Set and maintain packing standards for espresso machines and fragile equipment.
Train warehouse teammates on shipping procedures.
Perform daily pick, pack, and ship operations accurately and efficiently to meet delivery commitments.
Coordinate carrier pickup scheduling, tracking, and delivery optimization.
Process orders using warehouse management systems and maintain shipment documentation.
Manage receiving, put-away, and stock organization for returns to optimize warehouse flow.
Investigate inventory variances on out-of-stock orders.
Assist with inventory projects as needed.
Ensure outbound shipments meet quality standards and packaging requirements.
Identify and resolve operational inefficiencies or process bottlenecks.
Process returns, exchanges, and damaged goods according to company policies.
Coordinate with customer service on order status and shipping inquiries.