Shipping Lead (Provo)

Dandy•Provo, UT

2d•Onsite

About The Position

Dandy is hiring a Shipping Team Lead to manage a fast-moving outbound shipping operation at its facility in Provo, Utah. The role leads a team of 18 or more Shipping associates and is responsible for accurate carrier and service-level selection, scan compliance, timely resolution of shipping exceptions, on-time departures, and package traceability. The Shipping Team Lead is the first point of contact for cross-functional team leads at other Dandy locations. The role also oversees the handling of incoming packages, pallets, and materials: ensuring they are scanned, received, sorted, and moved to designated areas. It is responsible for keeping the shop floor stocked with production materials and ensuring outgoing materials and finished goods are prepared for shipment.

Requirements

At least 2 years of experience leading a team in a fast-paced, changing environment.
Ability to break complex problems into manageable steps and help team members work through ambiguity.
Comfort with digital tools and technology.
Strong attention to detail and organizational skills.
Team-player attitude and willingness to help others meet team goals.
Curiosity and ability to learn new concepts, tools, and workflows quickly.
Self-motivation, self-direction, and ability to work with multiple stakeholders to complete improvement initiatives.
Excellent communication and stakeholder management skills.
Knowledge of inventory counts.
Experience with WMS, ERP, and/or MES/MRP systems.
Strong understanding of manufacturing practices and inventory management.
Working knowledge of Excel, Google Sheets, or other spreadsheet software.

Nice To Haves

Experience working with carriers such as FedEx, UPS, DHL, or other domestic shipping partners.
Experience managing carrier cutoff times, urgent shipments, and same-day shipping priorities.
Experience improving scan-based workflows, containerization, staging, and pickup processes.

Responsibilities

Oversee outbound shipping, including receiving finished goods from Packaging.
Monitor daily must-ship volume, urgent orders, late-risk shipments, and carrier cutoff times to ensure packages leave the facility on time.
Investigate and resolve shipping exceptions, including missing packages, labels created but not physically received, incorrect carrier or service level, returns, failed scans, and shipments at risk of missing pickup.
Ensure required scans are completed at each process step to maintain package visibility from Packaging through carrier pickup.
Document open issues, pending shipments, carrier problems, and urgent follow-ups to support communication between shifts and cross-functional teams.
Ensure bags, containers, and outgoing shipments are organized and staged before carrier pickup windows.
Lead a team of 18 or more Shipping associates.
Ensure incoming packages, pallets, and materials are scanned, received, sorted, and brought to designated areas.
Ensure the shop floor is stocked and supplied with production materials, and that outgoing materials and finished goods are ready.