Shipping Lead

TELYRX LLC•Clearwater, FL

10d•Onsite

About The Position

The Shipping Lead performs all tasks assigned to Shipping Associates while coordinating scheduling and staffing, managing the cadence and daily execution of shipping workflows, ensuring timely carrier pickups, and escalating issues to the manager as needed. The role trains and onboards new Shipping Associates and orders and maintains shipping supplies and operational materials. The Shipping Lead also serves as a cultural ambassador, modeling TelyRx’s values and supporting their integration into the daily routines of the team. This is a hands-on role leading day-to-day shipping operations and fulfillment activities. The position is based in Clearwater, Florida. The schedule is Monday through Friday, with one week per month running Tuesday through Saturday, from 10:30 a.m. to 7:00 p.m. CST. The hourly range starts at $22, depending on experience.

Requirements

High school diploma or equivalent.
At least 2 years of warehouse, fulfillment, shipping, or logistics experience.
Demonstrated ability to lead peers and influence outcomes without direct authority.
Strong attention to detail and commitment to accuracy.
Ability to prioritize competing tasks in a fast-paced environment.
Experience using shipping software, carrier portals, or warehouse systems.
Strong communication and problem-solving skills.
Ability to lift and move up to 50 pounds.

Nice To Haves

Previous Lead, Trainer, Coordinator, or Team Supervisor experience.
Experience with ShipStation, Tusk Logistics, FedEx, UPS, USPS, Veho, DoorDash, or similar carrier platforms.
Experience in e-commerce fulfillment operations.
Familiarity with KPI reporting and operational performance metrics.
Lean, continuous improvement, or process optimization experience.
Forklift or material handling equipment certification.

Responsibilities

Lead day-to-day shipping operations while remaining hands-on in fulfillment activities.
Coordinate workload distribution and labor priorities to meet daily shipping targets.
Pack, process, ship, and audit shipments for accuracy and quality.
Monitor carrier pickups and ensure all shipments are tendered on time.
Train and onboard new Shipping Associates on processes, systems, and safety requirements.
Serve as the first point of contact for operational questions and issue resolution.
Conduct shipment quality audits and process compliance checks.
Communicate operational updates, risks, and opportunities to leadership.
Maintain a safe, clean, and organized work environment.
Support peak-season planning and execution to achieve customer delivery expectations.
Order and maintain shipping supplies and operational materials.
Model company values and support their integration into the team's daily routine.
Perform additional job duties and tasks as required.