Shipping Clerk – Logistics Administration & Scheduling

Morton Salt•Falls Township, PA

About The Position

The Shipping Clerk provides primary administrative support for the Shipping Department and serves as the first point of contact for inbound carriers at the Fairless Hills facility. The role coordinates truck arrivals, directs drivers to loading locations, maintains shipping documentation, and supports accurate communication among warehouse operations, Customer Service, Transportation, and carriers. Reporting directly to the Shipping Supervisor, the Shipping Clerk helps support safe, efficient, and on-time customer shipments while providing professional customer service. This is primarily an office-based administrative position within an active manufacturing and shipping facility. The employee works extensively with computers, telephones, and shipping systems to coordinate daily transportation activities. Occasional visits to loading docks and warehouse areas may be required, where the employee may encounter industrial equipment, vehicle traffic, noise, and varying temperatures. Required PPE and site safety procedures must be followed. Overtime, weekends, or holidays may be required based on operational needs.

Requirements

High school diploma or GED.
Minimum two years of experience in shipping administration, logistics coordination, transportation scheduling, customer service, or a related administrative role.
Strong computer skills, including Microsoft Excel, Outlook, and data entry.
Experience using computerized business systems to enter, retrieve, and update information.
Experience coordinating schedules, appointments, shipments, or transportation activities.
Strong telephone communication and customer service skills.
Ability to prepare and maintain accurate documentation and records.
Excellent organizational skills, attention to detail, and ability to manage multiple priorities.
Ability to communicate effectively with drivers, carriers, supervisors, and internal departments.

Nice To Haves

Experience with SAP or another ERP system.
Experience preparing Bills of Lading and other shipping documents.
Familiarity with transportation management, warehouse management, or logistics scheduling systems.
Previous experience in a manufacturing, distribution, or industrial environment.

Responsibilities

Schedule and coordinate truck arrivals, loading appointments, and shipping priorities.
Serve as the primary contact for inbound drivers, carriers, and transportation inquiries.
Check drivers in, verify shipment information, and direct them to assigned loading locations.
Enter, update, and maintain shipping transactions using SAP or other business systems.
Prepare, process, and maintain Bills of Lading (BOLs), shipping records, and related documentation.
Monitor shipping schedules, dock availability, and shipment status.
Communicate shipment changes, delays, and scheduling updates to Customer Service, Transportation, and warehouse personnel.
Answer phone calls, respond to inquiries, and provide professional customer service.
Resolve routine documentation discrepancies and escalate operational issues as needed.
Maintain accurate electronic and physical records for reporting and audits.
Support improvements in shipping accuracy, scheduling efficiency, and administrative processes.
Follow company safety, quality, confidentiality, and documentation requirements.