Shipping And Receiving Clerk

United States Cold Storage, Inc.•Lebanon, IN

18h•Onsite

About The Position

USCS is an employee-focused, equal opportunity employer serving companies in cold-chain facilities and logistics. The Shipping and Receiving Clerk communicates with carriers, customers, drivers, and warehouse staff to coordinate inbound and outbound product movements. The role processes shipment information in a warehouse management system (WMS), handles driver check-in and check-out, assigns dock doors, prepares and verifies shipping paperwork, and supports accurate completion of orders. The clerk may also serve as a welcome center associate and security guard when needed, including checking trailers and the yard. The position is based in Lebanon and is full-time, non-exempt. Several schedules are listed: Sunday–Thursday, 10:00 p.m.–6:30 a.m.; Wednesday–Saturday, 6:00 a.m.–4:30 p.m.; or Monday–Friday, 9:00 a.m.–5:30 p.m. Travel may vary. The position reports to a Customer Account Supervisor or Manager.

Requirements

High school diploma, GED, or equivalent.
Customer-service orientation.
Familiarity with and ability to interpret packing slips.
Ability to use a WMS to process and track goods moving into and out of a warehouse.
Attention to detail.
Effective communication, vision, and hearing for safety and productivity.
Ability to use hands to handle objects, tools, or controls.
Strong arithmetic and reading skills.
Ability to follow verbal and written instructions and company policies.
Ability to work independently, take initiative, and coordinate with others.
Ability to thrive in a fast-paced environment, manage stress, and meet productivity guidelines.
Ability to stand and walk for extended periods and perform everyday activities that may involve stairs and lifting.
Ability to engage in frequent personal interaction and communication.

Responsibilities

Communicate with carriers and other contacts about inbound and outbound product movements.
Understand how to enter product into the WMS, how it is stored, and how it is shipped from the facility.
Engage with drivers, verify their identification, assign dock doors, and check drivers in and out.
Maintain knowledge of product locations in the warehouse to assign dock doors effectively.
Communicate issues to warehouse staff so they can plan accordingly.
Accurately enter data from carrier and customer paperwork to process inbound shipments.
Generate bill documentation, ensure carriers review it, and confirm drivers have the correct paperwork and destination information.
Report overages, shortages, defective materials, or questionable conditions to the department supervisor and note them on carrier or customer documentation, as required by customer requirements.
Record appointment information, including driver paperwork, seals, and trailer numbers.
Perform a final check of order completion and accuracy before releasing the driver.
Identify additional charges, such as pallets, overtime, and labor, and collect applicable charges from drivers.
Assist customer accounts with posting inbound and outbound shipments.
Maintain professional relationships with carriers and customers.
When needed, act as a welcome center associate and security guard by overseeing check-in and check-out, trailer verification, yard checks, and sealed-trailer verification.
Work outside to communicate with drivers.
Maintain professional conduct and participate in staff or customer meetings as required.
Take initiative to prevent, identify, and report product, process, and quality-system non-conformities; propose and implement solutions through appropriate channels and ensure they are effective.
Follow posted security procedures and participate in safety and educational training programs.