Shipping and Logistics Coordinator

Education First•Boston, MA

2d•Hybrid

About The Position

EF Education First is looking for an upbeat, motivated team player to join our Shipping & Logistics team in Cambridge, MA. In this role, you'll support order fulfillment, inventory control, and logistics operations while helping drive process improvements in a fast-paced, mission-driven environment. As a Shipping and Logistics Coordinator at EF Education First, you'll play a key role in keeping our extensive fulfillment operations running smoothly. You'll provide excellent customer service to internal colleagues while managing external relationships with vendors and suppliers. Whether manage marketing inventory, developing your expertise of shipping software and equipment, or helping our businesses navigate the intricacies of global logistics you are always looking for creative ways to improve workflows and reduce costs. This is a hands-on role where you will learn to operate efficiently but where no two days are exactly alike. You'll be expected to multi-task, collaborate with a diverse set of colleagues, and bring energy and enthusiasm to everything you do.

Requirements

Minimum High school diploma required
Basic computer skills with proficiency in MS Office; comfortable learning new software and systems
Excellent attention to detail with strong prioritization skills
Strong written and verbal communication and customer service skills
Comfortable working on your feet for extended periods
Able to occasionally lift up to 50 lbs.
Ability to work effectively in a fast-paced environment while meeting daily goals

Nice To Haves

Experience in fulfillment, shipping/receiving, mailroom, customer service, retail, or hospitality is a plus
Familiarity with or ability to learn technical systems including: Internal CRM, SharePoint, FX Ship Manager, and MS Excel

Responsibilities

Fulfill orders accurately and efficiently while maintaining inventory control
Provide exceptional customer service and support to internal colleagues
Monitor marketing material supply and demand
Operate and maintain shipping software and equipment
Enhance and optimize production workflows
Identify and implement cost-saving and process improvement initiatives
Contribute positively to team morale and culture

Benefits

Robust monthly calendar of trainings and workshops
Four weeks paid vacation your first year
Ten paid holidays
Two floating holidays
Exciting business travel opportunities
25% company match on your 401(k) contributions
Market-leading medical, dental and vision coverage
Options for life and disability insurance, accident and hospital insurance, legal and pet insurance
Dependent care, healthcare and commuter Flex Spending Accounts (FSAs)
Access to fertility care and family-building support
Wellness benefits including a yearly fitness reimbursement
Frequent social and learning events, including access to our employee-run resource groups
Robust Employee Assistance Program
Tenure-based sabbatical eligibility
EF Product Discounts (discounts on travel, international language schools, Au Pair program and more)
Discounts at local venues and businesses
Amazing offices designed to match the caliber of the people who work there
Flexibility of working from home one day a week