Ship Coordinator

Lake Cumberland Area Development District•Russell Springs, KY

About The Position

The SHIP Coordinator provides information and benefits counseling to Medicare beneficiaries in the region, determining and delivering the appropriate level of assistance. The role conducts targeted outreach to low-income, dual-eligible, underserved, and hard-to-reach populations; builds partnerships with community service providers; and coordinates outreach and promotion efforts. The coordinator maintains and distributes printed information, applies for vouchers through available programs, attends required training and meetings, and tracks and reports client contacts, visits, and mileage. The position requires accurate and complete reporting, professional and effective communication, sound judgment, and the ability to work independently and collaboratively. Work is typically performed in an office setting, with home and community visits as needed. A valid driver’s license, required training, overnight travel as needed, and successful completion of a criminal background check are required.

Requirements

High school diploma or equivalent.
Must possess and maintain a valid driver's license.
Must attend training programs required by funding agencies to maintain licenses and certifications.
Must submit to and pass a criminal background check.
Ability to communicate effectively with program recipients, including people who may be physically or mentally limited.
Ability to obtain and assess required information and determine the appropriate level of assistance, including for people who are homebound, disabled, or otherwise isolated.
Ability to be flexible in an ever-changing environment and establish and maintain effective working relationships with employees, clients, and the general public.
Skills in oral and written communication; computer and applicable software use; record preparation and maintenance; and organization.
Knowledge of federal and state programs and requirements, SHIP administrative requirements, and the LCADD service area.
Frequent public and internal contacts requiring tact and diplomacy, and regular use of confidential information.
Work may require lifting and carrying boxes or cartons weighing more than 25 pounds, including loading them into and removing them from a vehicle.
Must operate a vehicle as a job requirement and travel overnight as needed.

Nice To Haves

One year of social services experience is preferred.

Responsibilities

Counsel Medicare beneficiaries and provide information and assistance by mail, email, telephone, office visit, or home visit.
Conduct targeted outreach and counseling for low-income, dual-eligible, underserved, and hard-to-reach populations in partnership with community service providers.
Establish partnerships with organizations and service providers, including area ministries, senior centers, family health centers, the Department for Community Based Services, and health fairs.
Apply for vouchers through available programs.
Monitor voicemails and attempt to contact individuals, leaving messages, within a maximum of two business days.
Coordinate and participate in outreach and promotion efforts, especially those targeting underserved populations.
Maintain and distribute printed materials in English and other languages to people requesting information and at outreach events.
Attend annual SHIP training and other meetings required by DAIL.
Track and report visits and client contacts, including mileage, as required.
Ensure reports submitted are accurate and complete.
Follow LCADD policies and procedures, support the agency's work, and interact professionally with employees, clients, outside agencies, and the community.
Work effectively as a team contributor and independently, coordinating efforts with the supervisor, coworkers, and organizations.
Perform quality work within deadlines, with or without direct supervision.