Shift Supervisor

Krispy Kreme•Pensacola, OK

About The Position

The Shift Supervisor oversees an assigned shift and helps ensure shop operations run smoothly and efficiently, creating a positive customer experience. The role leads day-to-day operational excellence, manages service flow, and supports safety, cleanliness, product quality, and speed. The supervisor works with shop leadership to support the overall shop, helps develop and lead hourly Team Members, and assists the Assistant Manager and General Manager with scheduling, onboarding, training, and shop tours. The role also provides exceptional customer service and fosters an inclusive culture where people feel welcomed and valued.

Requirements

Two years of relevant experience.
One year of experience supervising a team.
Strong problem-solving skills.
Effective written and verbal communication skills.
Commitment to nurturing an equitable, unbiased culture where employees are empowered to showcase their originality.
Must be 18 years of age or older.
Must be authorized to work in the United States without sponsorship.

Responsibilities

Lead the day-to-day operational excellence of the shop.
Manage the flow of service to ensure high levels of safety, cleanliness, quality, and speed.
Help build and lead a high-performance team of hourly Team Members.
Assist the Assistant Manager and General Manager with scheduling, onboarding, training, and shop tours.
Provide exceptional customer service and nurture a culture in which all people feel welcomed and valued.
Work in partnership with the shop leadership team to provide overall shop support where needed.