Shift Supervisor

CVS Health • Highland Park, IL

1d

About The Position

A Shift Supervisor is a key leader supporting the CVS Store Management team in driving store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, ensures smooth store operations, and completes opening and closing procedures.

The role supervises crew activities, communicates with store management and staff, assists customers, handles customer relations issues in accordance with company policy, and maintains customer and patient confidentiality. It also includes pricing and stocking merchandise, managing promotional and seasonal displays and inventory, maintaining off-shelf merchandise, and resetting departments following planograms.

The position is full-time, with 40 anticipated weekly hours. The schedule may include early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The typical pay range is $17.00–$26.00 per hour. Benefits for eligible colleagues include medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent issues at the store.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues according to company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Display and maintain off-shelf merchandise.
• Reset departments following planograms.
• Lead store staff and ensure smooth store operations when no manager or Operations Supervisor is onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Retirement savings options
• Wellness programs
• Other resources to support colleagues' physical, emotional, and financial well-being

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED