Shift Supervisor

CVS Health • Philadelphia, PA

1d

About The Position

A Shift Supervisor is a key leader who supports the CVS Store Management team in store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and communicating with store crews, assisting customers and handling customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and executing merchandise presentation and inventory activities.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent (preferred but not required).

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory activities for weekly, promotional, and seasonal merchandise.
• Execute the display and maintenance of off-shelf merchandise.
• Reset departments following planograms (POGs).
• Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits.
• Vision benefits.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits.
• Other programs supporting colleagues’ physical, emotional, and financial well-being, depending on hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED