shift supervisor - Store# 29771, Wilde Lake Village Center

Starbucks Coffee Company•Columbia, MD

3d•$20 - $23•Onsite

About The Position

As a Shift Supervisor at Starbucks, you will help create a warm and welcoming coffeehouse where every cup of coffee sparks connection. You will lead each shift with craft and care, helping make the coffeehouse a welcoming space for the community. The role includes directing and coordinating the work of other employees, preparing and coaching the preparation of food and beverages to standard recipes or customer specifications, and meeting store operating policies and standards. The position offers access to Starbucks partner benefits and development opportunities.

Requirements

At least six months of experience in a position involving constant interaction with customers and fulfillment of customer requests.
At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Available to work flexible hours that may include early mornings, evenings, weekends, nights, and/or holidays.
Meet store operating policies and standards, with or without reasonable accommodations.

Responsibilities

Direct and coordinate the work of other employees.
Prepare and coach the preparation of food and beverages according to standard recipes or customer specifications, including requested recipe changes.
Meet store operating policies and standards for beverage and food quality, cash handling, and store safety and security.
Provide customer service by interacting with customers and fulfilling their requests.

Benefits

Medical, dental, and vision insurance.
Basic and supplemental life insurance and other voluntary insurance benefits.
Short-term and long-term disability.
Paid parental leave.
Family expansion reimbursement.
Paid vacation that accrues after an introductory period; accrual and annual limits vary by work location.
Sick time, accrued according to work location.
Additional pay for working on one of eight observed holidays.
Eligible partners may participate in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.).
Starbucks equity program (Bean Stock).
Quarterly bonus opportunity.
Incentivized emergency savings and financial well-being tools.
Upfront tuition coverage for a first-time bachelor’s degree through Arizona State University’s online program, via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care.
DACA reimbursement.