Toluca Lake - Shift Supervisor

Philz Coffee•Burbank, CA

4h•$23 - $25

About The Position

As a Team Lead (Shift Supervisor) at Philz, you supervise daily shift activities and support a dynamic team. You motivate and inspire team members, set expectations for excellent customer service and drink quality, and contribute to a welcoming environment while embodying Philz’s values: Obsess Over Customers & Team, In Pursuit of Better, and Be Kind & Keep it Real. The role includes handcrafting drinks alongside Baristas, building customer and community relationships, supporting team training, helping with store operations and administrative duties, and implementing safety programs. Philz describes its workplaces as inclusive, fun, creative, and vibrant, where team members can be themselves, dress as they want, and have schedule flexibility. Prior supervisory experience in a fast-paced food and beverage environment is preferred; barista experience is not required, as training is provided for candidates with a passion for people and willingness to learn. The estimated starting base rate is $22.55–$24.55 per hour, with participation in a tip pool that may add an average of $6.00 per hour.

Requirements

Passion for people and willingness to learn.
Ability to operate a variety of machines, tools, and equipment.
Visual acuity to make general observations regarding safety and work accuracy.
Ability to remain in a stationary position for a minimum of 3 hours.
Ability to stand, walk, stoop, and kneel.
Ability to lift up to 50 pounds intermittently and lift 3 pounds to shoulder height repetitively.
Ability to grasp, finger, and reach.
Ability to express or exchange information through spoken words.

Nice To Haves

Previous supervisory experience in a fast-paced food and beverage environment is preferred.
Previous barista experience is not required; training is provided.

Responsibilities

Assign team members to roles based on their strengths and operational needs.
Handcraft drinks alongside Baristas and model quality and care.
Build relationships with customers and the local community.
Assess team members’ performance, including service and drink quality.
Hold team members accountable for scheduled shifts, ensure called-out shifts are covered, and ensure breaks and lunches are provided.
Communicate team members’ performance to Store Leaders and other Shift Supervisors.
Support promotions and new hires through in-store training.
Assist the Store Leader with operations and administrative duties.
Help implement and maintain Philz safety programs.