Shift Supervisor - Au Bon Pain Methodist Hospital

CC Holdings•Indianapolis, IN

5d•Onsite

About The Position

CC Holdings is hiring a Shift Supervisor for its Au Bon Pain location at Methodist Hospital. The role combines shift supervision with sandwich artist, cashier, and customer service representative duties. Supervisors oversee daily activities and employee performance, address customer requests and complaints, and keep the workspace organized, stocked, and operating smoothly. The position also involves preparing sandwiches, wraps, salads, and protein bowls according to recipes and standards; maintaining food safety and sanitation; and processing cash, debit, and credit card transactions using a point-of-sale system. The posting advertises full-time and part-time opportunities, with shifts available seven days a week, generally from 3:00 p.m. to 11:00 p.m.; shifts vary and flexibility is required. The posting lists a starting rate up to $18.00 per hour and separately describes salary as up to $16.00 per hour. Benefits are subject to terms and conditions.

Requirements

Must be fully vaccinated, including against COVID-19.
Supervisory experience in the food industry is required.
Arrive in proper uniform and adhere to grooming standards.
Follow café guidelines, food preparation standards, and all procedures and policies.
Knowledge of food-service methods and procedures, sanitation principles, and safe food handling.
Effective communication and listening skills.
Strong interpersonal skills and the ability to work effectively in a diverse environment.
Attention to detail, time management, and multitasking skills, with the ability to prioritize tasks.
Ability to work at an efficient and consistent pace and adapt to change.
Flexible availability; shifts vary and are offered seven days a week.
Ability to perform the essential functions with or without reasonable accommodation, including standing and walking for extended periods, moving throughout restaurant work areas, handling and preparing food, operating restaurant equipment, interacting with customers and team members, maintaining cleanliness, and potentially lifting, carrying, pushing, or pulling items.

Nice To Haves

Prior experience as a supervisor, sandwich artist, cashier, or customer service representative is preferred but not required.

Responsibilities

Oversee daily activities and monitor how employees perform during their shifts.
Maximize customer satisfaction by handling customer requests and complaints.
Maintain a tidy, organized, and stocked workspace to help service and production run smoothly.
Perform sandwich artist, cashier, and customer service representative duties as needed.
Prepare sandwiches, wraps, salads, and protein bowls according to recipes and applicable standards.
Prepare orders in a timely, efficient, sanitary, and consistent manner.
Maintain and stock the work station and follow food safety requirements.
Process cash, debit, and credit card transactions using a point-of-sale system; make change, enter purchases, and balance the cash drawer.
Arrive in proper uniform and follow grooming standards.
Set up the station according to café guidelines and prepare food as directed.
Follow portion-control and presentation specifications.
Restock items as needed and clean and maintain the station using safe, sanitary, and organized practices.
Use and maintain station equipment properly.
Prepare dishes for customers with food allergies or intolerance.
Perform sanitation measures, including sweeping floors, cleaning surfaces, and covering and storing food according to standards and procedures.
Record orders and handle payments and drawer counts accurately.
Thank customers and invite them to return; suggest products and keep customers informed about products, promotions, and services.
Act as a role model for customers and staff and help provide on-the-job training for new baristas and cashiers.
Work collaboratively to support operations, standards, and the café concept.
Assist with other tasks when asked and adapt to changes.