Shift Supervisor

The Wendy's Company•Amory, MS

70d

About The Position

The Shift Supervisor supervises operational activities as directed by the General Manager or other managers during non-service hours and assists exempt management with supervision during service hours. The role may supervise operations during non-peak service hours for limited periods when a manager is absent, such as during bank runs or emergencies. Supervision consists of providing work direction to crew members. The Shift Supervisor oversees opening and closing activities, monitors quality, service, cleanliness, labor usage, food costs, and operational controls, and helps train crew members. The position also supports compliance with company procedures, timekeeping and wage/hour requirements, cash controls, safety and security policies, dress standards, and maintenance procedures. The supervisor refers significant performance or discipline concerns to the unit manager.

Requirements

High school graduate or equivalent educational certificate.
At least 1 year of experience in the restaurant industry.
Must be at least 18 years of age.
Thorough knowledge of Wendy's Operational Procedures and Standards.

Responsibilities

Supervise opening and closing activities during non-service hours.
Provide work direction to crew members and address performance problems requiring immediate attention; refer matters requiring progressive discipline to the unit manager.
Monitor product quality, service-line organization, service times, and efficiency, and take corrective action where necessary.
Follow the store cleaning plan and maintain a positive customer service attitude.
Follow flowcharts, preparation projections, build-to charts, and store plans set by the unit manager.
Monitor labor usage against sales readings and recommend corrective action to the General Manager when needed.
Control food costs by minimizing waste.
Assist with training and cross-training crew members in positional skills as directed by the unit manager.
Follow procedures in the Operational Procedures Manual and ensure time card accuracy and wage/hour compliance during the assigned non-service shift.
Adhere to cash-control and banking policies and follow register procedures.
Maintain safe working conditions by following safety and security policies, and notify the unit manager of accidents or injuries.
Ensure the dress policy is followed and carry out maintenance procedures and Preventative Maintenance Schedule duties.
Use consistent and appropriate supervision and work-direction practices, and alert the unit manager to performance or discipline problems with sufficient information for corrective action.