Shift Supervisor

Samaritan Daytop Village•Bronx, NY

1d•Onsite

About The Position

The Shift Supervisor supports daily shelter operations by ensuring that client services run smoothly, safely, and on schedule. Reporting to the Operations Coordinator, the supervisor oversees activities and schedules, facility safety and cleanliness, and compliance with health, safety, and privacy requirements. The role includes conducting safety checks and fire drills, coordinating client transportation and appointments, and administering or observing screenings when required by program policy. Candidates without a current FDNY-80 (F-80) certificate must be able to obtain it within 90 days of hire. The role also requires willingness to obtain CPR and food handling certifications as needed. This is a full-time, non-exempt position located onsite in Tremont, Bronx. The regular schedule is Sunday through Thursday, 8 a.m. to 4 p.m. Compensation is $27.47 per hour, annualized at $50,000 based on 35 hours per week. Compensation depends on experience and credentials.

Requirements

High school diploma or GED.
At least 2 years of experience in human services.
Ability and willingness to obtain an FDNY F-80 Certificate of Fitness within 90 days of hire if not currently certified.
Willingness to obtain CPR and NYC Food Handler’s certifications as needed.
Availability to work varied shifts, including evenings and weekends.
Strong communication, teamwork, and interpersonal skills.
Reliability, organization, and ability to manage multiple tasks in a fast-paced setting.
Ability to approach sensitive situations with empathy, discretion, and professionalism.

Nice To Haves

Experience working with individuals experiencing homelessness or substance use issues.

Responsibilities

Supervise the shelter environment to ensure rules are followed, the space is safe and clean, and interactions remain positive.
Conduct regular safety and room checks, lead fire drills and evacuations, and monitor kitchen and food preparation if food service staff are unavailable.
Manage daily activity schedules to ensure client services and events occur as planned and participants and staff are where they need to be.
Oversee client appointments by reviewing schedules, dispatching vehicles, distributing carfare, and assigning escorts as needed.
Administer breathalyzer tests or observe urine collection when required by program policy, and monitor clients returning from outside appointments.
Ensure paperwork is accurate and complete and maintain compliance with confidentiality and privacy regulations, including 42 CFR and HIPAA.