Shift Supervisor

CVS Health•Walnut Creek, CA

1d•Onsite

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and coordinating crew activities, communicating with management and staff, assisting customers, handling customer relations in accordance with company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation and inventory.

Requirements

Deductive reasoning ability.
Analytical skills and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed.
Ability to respond to urgent store issues when they arise.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent; preferred but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise the store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute displays and maintenance of off-shelf merchandise.
Reset departments following planograms (POGs).
Lead store staff and ensure store operations run smoothly when a manager or Operations Supervisor is not onsite.
Ensure completion of opening and closing procedures.