Shift Supervisor

CVS Health•New Orleans, LA

6h•Onsite

About The Position

A Shift Supervisor supports the CVS Store Management team in store execution and performance while building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, helps ensure smooth store operations, and ensures completion of opening and closing procedures. The role involves supervising and directing store crews, communicating with management and crew, assisting customers, protecting customer and patient confidentiality, and maintaining merchandise presentation, pricing, stocking, promotional displays, inventory, and department layouts.

Requirements

Deductive reasoning ability, analytical skills, and computer skills.
Advanced communication and supervision skills.
Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

Experience as a retail supervisor.
High school diploma or equivalent preferred, but not required.

Responsibilities

Work effectively with store management and store crews.
Supervise store crew by assigning, directing, and following up on activities.
Communicate information effectively to and from store management and crews.
Assist customers with questions, problems, and complaints.
Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
Maintain customer and patient confidentiality.
Price merchandise and stock shelves.
Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
Execute and maintain off-shelf merchandise displays.
Reset departments following planograms (POGs).
Lead store staff and help ensure smooth operations when no manager or Operations Supervisor is onsite.
Ensure completion of opening and closing procedures.