Operations Manager/Shift Supervisor

Volunteers of America - Greater New York, Inc.•New York, NY

3d•$30 - $30

About The Position

The Shift Supervisor facilitates daily operations at Jamaica Women’s Employment Shelter, a transitional shelter for women experiencing homelessness who are employed or deemed employable and referred by the New York City Department of Homeless Services (DHS). The position oversees program services, facility staffing, safety, maintenance, and community relations.

Requirements

High school diploma or GED preferred.
One year of relevant experience working in a similar capacity in a social service setting.
Good interpersonal skills.
Basic computer knowledge.
Security certifications are required.
Obtain Fire Safety (F-80) certification within three months of hire.

Responsibilities

Supervise delivery of program services, including intake, bed assignments, case management services, distribution of client mail, lockers, meal cards, and medication.
Ensure optimal customer service is provided to clients.
Ensure recreation activities are occurring.
Ensure the facility is adequately staffed at all times.
Work with DHS PD to ensure the daily security and safety of the facility.
Supervise facility maintenance, cleaning staff, and fire safety.
Manage community relations and communicate with relevant authorities as needed.
Perform related tasks as needed.