Shift Supervisor, The Kings Inn Family Shelter

CAMBA•New York, NY

5d•Onsite

About The Position

CAMBA operates six family homeless shelters funded by New York City Department of Homeless Services. Each shelter offers clients a supportive, structured therapeutic, safe, and drug-free facility. CAMBA’s The Kings Inn Family Shelter provides comprehensive case management services to 100 families who are in a transitional residence program for homeless families.

Requirements

HS Diploma or GED and 3 years applicable experience, or Associate’s degree (A.A.) and 2 years applicable experience, or Bachelor’s degree (B.A., B.S.W.) and/or equivalent experience.
Must obtain and maintain First Aid/CPR certification.
Must obtain and maintain certification in overdose prevention.
Must obtain and maintain F-80 Fire Safety Coordinator certification
Must obtain and maintain CPI (Crisis Prevention) certified
F-80 required.

Nice To Haves

Bi-lingual preferred.

Responsibilities

Input client data using DHS’ CARES database, as needed.
Communicate effectively with clients, direct reporting staff, peers, supervisors, and funders.
Ensure regulatory compliance is met per NYS DHS, NYS OTDA, NYC FDNY, NYC Dept. of Health, NYC Coalition for the Homeless, etc, is adhered to. (i.e., log book entries, bed checks, client belongings, security, client care, medication, etc).
Ensure security and residential aide and social service staff conduct new client orientation within 24 hours of entry into the facility.
Ensure the safety and security of operations of the facility by maintaining adequate staffing levels.
Must remain on-site to provide supervisory coverage at all times, including lunch breaks, when working shifts as the only on-site Shift Supervisor.
Ensure inventory of security equipment is up to date.
Ensure security of valuables and medications in safe/cabinet.
Retrieve, observe and document client’s self-administration of medications, as appropriate.
Utilize performance management systems to encourage the ongoing communication process with direct staff in order to develop, enhance, sustain, and improve the employees’ work performance.
Manage and coordinate the day-to-day functions of the facility ensuring programming, rounds, and client care services are occurring.
Implement strategies for effective team performance.
Professionally respond to complaints, incidents and emergencies and/or incidents and interview all parties, analyze, collect data, document and report the situation.
Resolve individual conflicts and disputes between staff or clients in a respectful and solution based manner.
Lead and participate in program meetings as requested.
Engage clients to address issues that arise on the shift and document and communicate via written logs, face-to-face meetings etc. to ensure appropriate staff are aware.
Monitor clients’ safety and ensure safety policies and procedures are practiced daily.
Overcome resistance to change from clients, direct reporting staff, and supervisors/funders.
Provide all required information for weekly/monthly/quarterly/semester/annual reports to CAMBA management and/or to funders.
Prepare performance appraisals for direct reporting staff.
Review and sign time sheets.
In the absence of adequate staffing, will have direct service/program responsibility in addition to the above.
Enforce and adhere to the Good Neighbor Policy and respond to community concerns when appropriate.
May coordinate and facilitate groups and trainings
May develop content for client programming to maximize contract goals and performance targets.