shift supervisor - Store# 10817, HARBOR & MCFADDEN, SANTA ANA

Starbucks Coffee Company•Santa Ana, CA

10d•$26 - $29•Onsite

About The Position

As a Shift Supervisor, you will lead with craft and heart to help make the coffeehouse a warm, welcoming space for the community. You will support the preparation of food and beverages to standard recipes or customer-customized specifications, and direct or coordinate the work of other employees while meeting store operating policies and standards.

Requirements

At least six months of experience in a position involving constant interaction with customers and fulfilling their requests.
At least six months of experience delegating tasks to other employees and/or coordinating the tasks of two or more employees.
Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation.
Availability to work flexible hours, potentially including early mornings, evenings, weekends, nights, and holidays.
Ability to direct the work of others.
Ability to learn quickly.
Effective oral communication skills.
Knowledge of the retail environment.
Strong interpersonal skills.
Ability to work as part of a team.
Ability to build relationships.
Ability to meet store operating policies and standards, with or without reasonable accommodation.

Responsibilities

Prepare and coach the preparation of food and beverages to standard recipes or customized customer specifications, including recipe changes such as temperature, ingredient quantities, or substitutions.
Direct the work of other employees and delegate or coordinate tasks.
Meet store operating policies and standards for product quality, cash handling, and store safety and security.
Provide customer service and fulfill customer requests.

Benefits

Medical, dental, and vision insurance; basic and supplemental life insurance; and other voluntary insurance benefits.
Short-term and long-term disability coverage.
Paid parental leave and family expansion reimbursement.
Paid vacation that accrues after an introductory period, with annual accrual up to 40 hours (64 hours in California) based on the described schedule.
Sick time accrual, varying by work location.
Additional pay for working on one of eight observed holidays.
Eligible participation in a 401(k) retirement plan with employer match.
Discounted company stock program (S.I.P.) and Starbucks equity program (Bean Stock).
Quarterly bonus opportunity.
Incentivized emergency savings and financial well-being tools.
Upfront tuition coverage for a first-time bachelor's degree through Arizona State University's online program via the Starbucks College Achievement Plan.
Student loan management resources and access to other educational opportunities.
Backup care and DACA reimbursement.