Temp Shift Supervisor

Jushi • Philadelphia, PA

3d

About The Position

The Shift Supervisor partners with the Dispensary Manager to lead the team and sets an example through service, dedication, pace, and energy. The role is primarily responsible for receiving deliveries, entering inventory data, restocking products, and ensuring products remain in FIFO order. The Shift Supervisor mentors and motivates the team and helps maintain a positive, can-do attitude.

The position supports customer service, product education, inventory management, patient consultations, store operations, and compliance with applicable rules and regulations. It also includes leading onboarding and training for new Patient Care Specialists, performing cash and inventory functions for closing procedures, and following safety and security procedures for opening and closing.

The role requires a flexible schedule that includes weekends and holidays, occasional assistance and coverage outside the assigned region, and work in an environment with moderate to loud noise. Physical activities include computer work, sitting and standing, walking, reaching, grasping, using a telephone, handling paperwork, bending, kneeling, and occasionally lifting, carrying, pushing, or pulling objects weighing up to 25 pounds.

Requirements

• High school diploma or GED.
• At least 2 years of combined experience in a dispensary, call center, retail, sales, hospitality, or customer service.
• Excellent computer and technical skills, including web browsers, retail POS systems, and credit card processing terminals.
• Strong critical-thinking, attention-to-detail, mathematical, language, and reasoning skills.
• Comfort with adding, subtracting, multiplying, and dividing fractions and decimals, and with high-volume cash handling.
• Ability to work a flexible schedule that includes weekends and holidays.
• Ability to perform the physical activities described, including occasional handling of objects weighing up to 25 pounds.

Nice To Haves

• Associate or bachelor's degree in any field preferred.
• Experience or study emphasis in biology, medicine, horticulture, agriculture, business, management, or hospitality.

Responsibilities

• Follow established sales and customer-service policies to support customer satisfaction.
• Maintain detailed knowledge of store products and cannabis strains, share industry and product knowledge, and train team members.
• Monitor inventory levels, maintain product assortment, and communicate inventory action items to the Store Manager.
• Assist Patient Care Specialists with patient consultations and product selection by explaining how different consumption methods may affect patients.
• Receive deliveries in the Inventory Room; verify manifests and compliance; enter delivery information in MJ Freeway; and promptly report discrepancies to the G/P & Inventory Manager.
• Complete and appropriately delegate shift tasks, including cash handling and discount application, paperwork and ID verification, safety and security compliance, store cleanliness, communication, issue reporting, end-of-day update emails, and opening and closing duties.
• Work with the management team to ensure accurate, smooth, and compliant retail operations.
• Lead onboarding and training of new Patient Care Specialists in partnership with the Store Manager.
• Complete Manager-on-Duty cash and inventory functions for closing procedures.
• Follow safety and security procedures for opening and closing.
• Provide needed assistance, including oversight and coverage outside the assigned region, as required.

Benefits

• Benefit packages may include medical, dental, vision, life, and short- and long-term disability coverage, flexible spending accounts, paid time off, paid holidays, and a 401(k).

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED