Shift Supervisor - Tim Hortons OnRoute Port Hope
About The Position
The Shift Supervisor's primary purpose is to support management in monitoring the day-to-day activities of employees, aiding in monitoring productivity, responsibility for work, and ensuring that business runs smoothly. This role is crucial for delivering exceptional customer service and creating a positive and safe work environment for employees. The Shift Supervisor will monitor, plan, and observe the day-to-day activities of employees, coordinate breaks, and keep management informed of area activities and significant issues. They will also create and provide a safe and positive work environment free of harassment and violence, model company brand standards, and adhere to all policies and SOPs in a professional manner. This role involves completing opening, daily, and closing procedures/checklists, following all company cash handling policies, maintaining proper security of cash, and resolving customer complaints in a manner consistent with policy and customer satisfaction. Additionally, the Shift Supervisor will practice excellent food safety and sanitation, comply with all H&S standards, place and receive product, perform monthly inventory, deliver training in different brands for new employees, and respond to guest injuries and property damage, completing reports and records timely.
Requirements
- Reliable transportation is required as our plazas are located on the 401/ 400 highways, and public transportation is not available.
- Previous experience working in restaurants, food service or retail as a cashier, barista, food prep, customer service/sales associate or team member is always great
- Teamwork
- Accountability
- Agility
- Innovation
- Integrity
- Community Partnership
Responsibilities
- Monitor, Plan and observe the day-to-day activities of employees, co-ordinates breaks, and keeps management informed of area activities and significant issues
- Creates and provides a safe and positive work environment free of harassment and violence
- Models company brand standards and adheres to all policies and SOP’s in a professional manner
- Completes opening, daily and closing procedures/checklist in accordance with company policies
- Follows all company cash handling policies and always maintains proper security of cash, and voids transaction as needed
- Resolves customer complaints in a manner consistent with policy and with customer satisfaction in mind
- Practices excellent food safety and sanitation practices and complies with all H&S standards
- Places and receives product along with performing monthly inventory
- Deliver training in different brands for new employees
- Respond to guest injuries and property damage, complete reports and record timely to HUB/IFM
Benefits
- Flexible hours/ shifts
- Overnight shift premium pay
- Meal allowance provided during shifts
- Benefits plan; Health and Dental coverage
- Employer match Registered Retirement Savings Plan
- Paid Training
- Free uniforms
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
