Shift Supervisor

CVS Health • Richmond, VA

6d • $17 - $24

About The Position

A Shift Supervisor supports the CVS Store Management team in driving store execution and performance and building consumer loyalty through excellent customer service. When no manager or Operations Supervisor is onsite, the Shift Supervisor leads store staff, keeps store operations running smoothly, and ensures completion of opening and closing procedures.

The position involves supervising and coordinating store crew activities, communicating with store management and staff, assisting customers, handling customer relations issues under company policy, protecting customer and patient confidentiality, and maintaining merchandise presentation. Duties include pricing and stocking merchandise, executing displays and inventory for weekly, promotional, and seasonal merchandise, maintaining off-shelf merchandise, and resetting departments according to planograms.

This is a part-time role with an anticipated 29 hours per week. The position requires schedule flexibility, including some early morning, overnight, and weekend shifts, overtime as needed, and responding to urgent store issues. The stated pay range is $16.50 to $24.00 per hour. Benefits may include dental and vision coverage, wellness resources, employee discounts, access to certain voluntary benefits, and other programs, depending on hours worked and eligibility.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication skills and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.
• High school diploma or equivalent is preferred but not required.

Responsibilities

• Work effectively with store management and store crews.
• Supervise store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signs, and inventory for weekly, promotional, and seasonal merchandise.
• Execute displays and maintenance of off-shelf merchandise.
• Reset departments according to planograms.
• Lead store staff and ensure smooth store operations when no manager or Operations Supervisor is onsite.
• Ensure completion of all opening and closing procedures.

Benefits

• Dental benefits, subject to hours worked and eligibility.
• Vision benefits, subject to hours worked and eligibility.
• Wellness resources.
• Employee discounts.
• Access to certain voluntary benefits and other programs, subject to hours worked and eligibility.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED