TEST - DO NOT APPLY - Shift Supervisor - Clayton Donation Center

Goodwill of Colorado • Colorado Springs, CO

1d • Onsite

About The Position

Goodwill of Colorado is seeking versatile and adaptable candidates with experience to become our Shift Supervisors. Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred for this position. A successful Shift Supervisor will naturally become a top candidate for career growth opportunities within Goodwill's Retail Division. This position is eligible for Daily Pay! Work today, get paid today! We’ve partnered with DailyPay, a voluntary benefit to offer employees access to their pay on their own schedule. Full-Time position is eligible for Medical, Dental, Vision, Short Term Disability, Life/Accidental Death and Dismemberment, Flexible Spending Accounts, Long Term Disability, and several voluntary supplemental benefit offerings. In addition, these positions are eligible for paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave. All employees may also make pre-tax or post-tax (Roth) contributions to our retirement plan – must be 18 years of age to participate. Goodwill of Colorado is a Public Service Loan Forgiveness Program (PSLF) eligible employer.

Requirements

• Minimum six (6) months of proven supervisory experience.
• A High School diploma or equivalent is preferred.
• Strong work ethic, self-starter, problem-solver, and team player.
• Ability to communicate effectively both verbally and electronically with customers, managers, supervisors, staff, and peers.
• Ability to read, comprehend, write, and communicate effectively in English.
• Ability to train and work with diverse teams.
• Proficient in the utilization of office equipment, office software (i.e. Word, Excel) and web-based applications (i.e. UKG,) to meet the needs of employees and the organization.
• Ability to manage corporate email and calendar (i.e. Outlook).
• Able to obtain walkie stacker and/or forklift certification to safely operate equipment.
• Ability to maintain confidentiality and follow organizational policies.
• Able to withstand prolonged standing, bending, and lifting up to 8 hours per day.
• Able to work a varied schedule to include weekends, evenings, and holidays with occasional overtime as necessary.
• Must be able to work in various outside weather conditions with varying outside temperatures.

Nice To Haves

• Previous supervisory experience in retail, restaurant, production, manufacturing, warehousing or similar industries is preferred.
• Two (2) years of customer service experience is preferred.

Responsibilities

• Provide leadership, training, and support to all subordinates/staff.
• Manage breaks and redirect staff/work teams to ensure operational coverage.
• Coach employees and collaborate with management on performance evaluations.
• Coaches’ employees verbally and provides input to management on employee disciplinary actions and terminations.
• Ensure continuity of operations and open communication across all levels.
• Provides excellent Customer service, greeting customers in a timely manner, answering product questions as needed.
• Assists every customer by unloading donations from vehicle or other areas.
• Ensure that donated items are handled with care and sorted into appropriate bins or production areas.
• Inspect all donations within assigned areas and make decisions on quality to sort appropriately for the sales floor or to be shipped to other locations.
• Ensures a safe, organized, and clean environment is maintained for both customers and fellow employees within the donations entrance and parking lot areas.
• Maintain remote donation centers, sheds, and/or trailer, if applicable, while following appropriate opening and closing procedures when working at a remote site.
• Ensure supplies are kept well stocked at remote site, as necessary.
• Tracks and reports on donation levels daily to ensure trailers do not become over stocked when working in remote donation center locations.
• Timely communication when donation warehouse and/or trailer(s) are becoming full and a truck is needed.
• Oversee loading/unloading of trucks.
• Ensure accurate sorting and safe handling of donated goods.
• Maintain a work-ready environment and assign tasks throughout the day.
• Assist in inventory processes including counting and verification.
• Ensure proper use and certification of equipment such as pallet jacks, walkie stackers, and forklifts.
• Maintain operational knowledge to manage the ADC in absence of senior management.
• Serve as the first escalation point for customer complaints.
• Oversees customer service standards are meeting business objectives.
• Act as point of contact for donation acceptance decisions.
• Adheres to training guidelines, monitors and assist in training employees, including those with disabilities.
• Ensure cross-training and proficiency in ADC procedures.
• Demonstrate strong organizational and time management skills.
• Ensures accuracy of records and reports of donation count daily.
• Communicate pertinent information to management.

Benefits

• Daily Pay
• Medical
• Dental
• Vision
• Short Term Disability
• Life/Accidental Death and Dismemberment
• Flexible Spending Accounts
• Long Term Disability
• Voluntary supplemental benefit offerings
• Paid time off in the form of vacation, sick, holiday, floating holiday, jury duty, and bereavement leave.
• Retirement plan contributions (pre-tax or post-tax Roth)
• Public Service Loan Forgiveness Program (PSLF) eligible employer

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED