Shift Supervisor - Sergeant

Chenega Global Protection•Atlanta, GA

About The Position

The Shift Supervisor / Sergeant is a frontline leader who supports critical security operations by directly supervising and guiding Security Officers during an assigned shift. The role helps ensure security activities are executed successfully, operational requirements and company standards are met, employees are accountable, and customers are satisfied. It is suited to candidates with security, military, law enforcement, or protective services experience who are prepared to take on greater leadership responsibilities.

Requirements

High school diploma or GED equivalent.
At least 21 years of age.
Ability to read, write, speak, and understand English sufficiently to interpret policies, procedures, post orders, and training materials.
Ability to obtain and maintain licenses, certifications, registrations, and security credentials required by the contract.
Ability to pass required background investigations and screening requirements, including background and drug screening.
Demonstrated leadership and team-building abilities.
Strong interpersonal and employee coaching skills.
Excellent written and verbal communication abilities.
Ability to analyze situations, assess risks, and make sound decisions under pressure.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Professional conflict-resolution and problem-solving skills.
Experience using Microsoft Office applications, including Word, Excel, Outlook, and PowerPoint.
Ability to prepare accurate reports, logs, and incident documentation.
Commitment to integrity, professionalism, accountability, and customer service.

Nice To Haves

At least three years of supervisory, team lead, military leadership, law enforcement, corrections, or security management experience; listed as preferred.
Prior experience in security supervision, military leadership, law enforcement, corrections, or emergency response.
Experience supporting federal, government, healthcare, critical infrastructure, or high-security environments.
Knowledge of physical security systems, access control systems, alarm monitoring, and emergency response procedures.
Prior experience supervising teams in a 24/7 operational environment.

Responsibilities

Lead and oversee shift security operations to meet contractual requirements and company standards.
Direct Security Officers’ daily activities and work assignments to maintain effective coverage and operational readiness.
Provide leadership, guidance, and support while fostering a professional and positive work environment.
Ensure officers understand and follow post orders, standard operating procedures, and customer requirements.
Address routine operational challenges and escalate significant issues to senior leadership.
Coordinate staffing assignments and post coverage to maintain uninterrupted security operations.
Assist with shift scheduling and coverage for planned and unplanned absences.
Support onboarding, training, mentoring, and development of security personnel.
Monitor employee performance and provide constructive feedback and coaching.
Promote accountability, professionalism, teamwork, and morale among assigned personnel.
Conduct site patrols, post inspections, and operational reviews to ensure adherence to security requirements and quality standards.
Monitor access control activities and ensure security procedures are followed.
Support perimeter and facility security, visitor management, and traffic control.
Ensure personnel maintain required equipment, uniforms, and operational readiness.
Respond to security incidents, emergencies, and unusual situations requiring supervisory involvement.
Ensure incidents, accidents, and security concerns are documented accurately and reported appropriately.
Review officer reports and activity logs for completeness, accuracy, and professionalism.
Notify management promptly about critical incidents, operational concerns, and emergencies.
Assist with preliminary fact-finding and information gathering after operational incidents.
Maintain accurate records and documentation related to shift activities.
Perform other duties as assigned.