Shift Supervisor

Retail and Dining Positions•Dallas, TX

11h•Onsite

About The Position

Paradies Lagardère is seeking an energetic and motivated Shift Supervisor to support daily operations and lead team members in a fast-paced airport dining environment. The role is a leader-on-duty position responsible for providing direction, coaching, and support while ensuring smooth operations, guest satisfaction, and adherence to company policies and procedures. The position is based at DFW Airport in the Dining Division and is classified as non-exempt. It reports to the General Manager. The Shift Supervisor helps maintain operational standards, deliver excellent customer service, and foster a positive, productive workplace culture. The position requires flexible availability, including nights, weekends, and holidays, as well as the ability to perform regular physical tasks in a fast-paced environment with varying temperatures and noise levels.

Requirements

Previous retail, restaurant, hospitality, or customer service experience is preferred.
Prior supervisory or leadership experience is preferred.
Strong communication and interpersonal skills.
Ability to lead by example in a fast-paced environment.
Excellent organizational, problem-solving, and decision-making abilities.
Customer-focused and team-oriented mindset.
Flexible availability, including nights, weekends, and holidays.
Ability to stand and walk for extended periods.
Ability to lift up to 50 pounds when necessary.
Ability to work in a fast-paced environment with varying temperatures and noise levels.
Ability to frequently bend, reach, lift, and carry as part of daily operations.

Responsibilities

Supervise and support daily operations during assigned shifts.
Lead, motivate, and develop team members to achieve performance goals.
Ensure exceptional guest service and a positive customer experience.
Monitor workflow, staffing levels, and operational efficiency.
Assist with training, coaching, and onboarding new employees.
Ensure compliance with company policies, safety standards, and food safety requirements.
Address customer concerns and resolve issues professionally.
Support inventory management, product quality, and loss prevention efforts.
Assist with opening, closing, and cash-handling procedures as required.
Communicate operational updates and shift performance to management.