Shift Supervisor

CVS Health • Fort Wayne, IN

19d • $16 - $23

About The Position

The Shift Supervisor supports the CVS Store Management team in driving store execution and performance while building customer loyalty through excellent service. When a manager or Operations Supervisor is not onsite, the Shift Supervisor leads store staff, keeps operations running smoothly, and ensures all opening and closing procedures are completed. The role includes supervising and coordinating crew activities, communicating with store management and colleagues, assisting customers, handling customer relations issues in accordance with company policy, maintaining customer and patient confidentiality, and carrying out merchandise pricing, stocking, displays, signage, inventory, and department resets.

Requirements

• Deductive reasoning ability, analytical skills, and computer skills.
• Advanced communication and supervision skills.
• Ability to work a flexible schedule, including some early morning, overnight, and weekend shifts.
• Ability to work overtime as needed and respond to urgent store issues.

Nice To Haves

• Experience as a retail supervisor.

Responsibilities

• Work effectively with store management and store crews.
• Supervise the store crew by assigning, directing, and following up on activities.
• Communicate information effectively to and from store management and crews.
• Assist customers with questions, problems, and complaints.
• Promote CVS’s customer service culture by greeting customers, offering help, and thanking them.
• Handle customer relations issues in accordance with company policy and promote a positive shopping experience.
• Maintain customer and patient confidentiality.
• Price merchandise and stock shelves.
• Execute displays, signage, and inventory for weekly, promotional, and seasonal merchandise.
• Execute and maintain off-shelf merchandise displays.
• Reset departments according to planograms (POGs).
• Lead store staff and ensure smooth operations when a manager or Operations Supervisor is not onsite.
• Ensure completion of opening and closing procedures.

Benefits

• Dental benefits
• Vision benefits
• Wellness resources
• Employee discounts
• Access to certain voluntary benefits
• Other programs supporting colleagues’ physical, emotional, and financial well-being

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED