Shift Supervisor

The Wendy's Company•Columbia, SC

About The Position

The Shift Supervisor supervises operational activities as directed by the General Manager or other managers during non-service hours and assists exempt management with supervision during service hours. The role may direct operations during non-peak service periods for limited absences, such as bank runs or emergencies. Supervision is primarily work direction. The Shift Supervisor helps maintain product quality, service standards, store organization, labor and food-cost controls, and safe working conditions. The role also supports crew training, follows operational procedures, and ensures applicable timekeeping, wage-and-hour, cash-control, dress, and maintenance policies are followed.

Requirements

Thorough knowledge of Wendy's Operational Procedures and Standards.
High school graduate or equivalent educational certificate.
At least 1 year of experience in the restaurant industry.
Must be at least 18 years of age.

Responsibilities

Supervise opening and closing activities during non-service hours.
Provide work direction to crew members.
Address crew performance problems requiring immediate attention and refer matters to the unit manager for progressive discipline when appropriate.
Monitor product quality and take corrective action when necessary.
Follow the store cleaning plan and monitor positional and service-line organization.
Monitor service times and assess efficiency while maintaining a positive customer-service attitude.
Follow flowcharts, prep projections, build-to charts, and store plans established by the unit manager.
Monitor labor usage against sales readings and recommend corrective action to the General Manager when needed.
Control food costs by minimizing waste.
Assist with training and cross-training crew members in positional skills as directed by the unit manager.
Follow the Operational Procedures Manual and applicable store procedures.
Ensure time-card accuracy and wage-and-hour compliance during the non-service shift for which the supervisor is responsible.
Follow cash-control and banking policies and know register procedures.
Maintain safe working conditions by following safety and security procedures and notify the unit manager of any accident or injury.
Ensure the dress policy is followed and perform applicable maintenance procedures and Preventative Maintenance Schedule duties.
Use consistent and appropriate supervision and work-direction practices.
Alert the unit manager to performance or discipline problems and provide information needed for corrective action.